Welcome to United Group Insurance. Were a local team serving the Red Oak community, focused on providing reliable coverage and dependable support to our clients.
Were looking for a Customer Service Representative to join our office. In this role, youll assist clients with their insurance needs, answer questions, process updates, and help ensure each customer has a positive experience.
If youre a clear communicator, enjoy helping people, and want a stable role with a communityfocused company, we encourage you to consider this opportunity.
Salary Range: $20.00 - $25.00 per hour
Hourly Base Salary Based on Experience
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Disability Insurance
Mon-Fri Schedule
Retirement Plan
Responsibilities
Respond to customer inquiries via phone, email, and in-person with professionalism and clarity.
Provide accurate information about our insurance products and services.
Assist customers with policy changes, claims processing, and general account management.
Resolve customer issues efficiently and effectively, ensuring a positive experience.
Maintain detailed and accurate customer records.
Collaborate with team members to achieve departmental goals.
Identify opportunities to offer additional support or solutions to customers.
High school diploma or equivalent.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficiency with basic computer applications and data entry.
A friendly and patient demeanor.
Ability to work effectively both independently and as part of a team.
Previous customer service experience is a plus.