Car Rentals, Communication Skills, Customer Relations, Customer Support/Service, Driver's License, Health Insurance, Interpersonal Skills, Organizational Skills, Telephone Skills
LOCATION
Redding, CA
POSTED
1 day ago
O2 Employment Services is working with a reputable, locally and family-owned Collision Repair Company to find their next Customer Service Representative. This position is based in Redding, CA.
The ideal candidate will be dependable, organized, and customer-focused with strong phone and communication skills. The team takes pride in quality work, professionalism, and maintaining a clean, organized environment.
Customer Service Representative Compensation:
$20 per hour
Paid Health Insurance
401(k) with employer match
Full-time: Monday - Friday
Customer Service Representative Qualifications:
Previous customer service and multi-line phone experience required
Dependable, organized, and professional
Excellent telephone and interpersonal skills
High School Diploma or equivalent
Valid Driver's License
Customer Service Representative Responsibilities:
Answer phones, greet customers, and assist with inquiries
Convert calls and walk-ins into appointments for estimates and repairs
Schedule and confirm estimate and repair appointments
Follow up with customers who received estimates but have not yet booked repairs
Provide updates to customers throughout the repair process
Coordinate rental cars or other transportation as needed
Assist customers with final paperwork and vehicle pickup
Shuttle customers
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
O2 Employment Services is an Equal Employment Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities or sincerely held religious beliefs to perform the essential functions of the position.