Customer Service Representative, Remote Arizona

We’re thrilled that you are interested in joining us here at the Amynta Group!

Come "Build" Your Career with Builders & Tradesmen's Insurance Services

Builders Tradesman Insurance Services (BTIS) is nationwide insurance wholesaler focused on servicing Enterprises of all sizes with commercial insurance products.

We are seeking a Customer Service Representative for this work from home opportunity based in Arizona. While this is a work-from-home position, occasional travel within Arizona may be required for team meetings, training sessions, and other business-related activities.

The Customer Service Representative is responsible for delivering exceptional service and support to our network of agents by managing a high-volume inbound call queue, responding to inquiries, providing accurate and timely information, and completing forms in accordance with established guidelines and procedures. This role requires a strong commitment to customer satisfaction, attention to detail, and the ability to consistently meet or exceed departmental performance standards for call handling, service quality, and productivity.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

• Handles a high volume of inbound phone calls and chats; responds to and resolves customer issues in a timely fashion.

• Assists consumers by providing highest level of customer service; remains professional and polite at all times.

• Attends to clients’ needs by producing certificates, policies, endorsements, and other related items. 

• Supports team goals by performing other related duties and special projects as needed.

REQUIRED QUALIFICATIONS AND SKILLS

Education and Experience

• High school diploma or equivalent required.

• Prior customer service experience preferred; experience in a call center environment is a plus.

• Post-secondary education preferred.

• Experience working in an office or customer-focused environment preferred.

Skills and Competencies

• Positive attitude, strong integrity, and a commitment to providing excellent customer service.

• Ability to work independently in a remote environment with strong self-motivation, organization, and time management skills.

• Ability to troubleshoot basic equipment and connectivity issues, including headset, internet, and system access.

• Strong computer and data entry skills, with the ability to learn and navigate software and web-based applications.

• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.

• Ability to manage multiple priorities, operate dual monitors, and maintain accuracy while completing tasks.

• Strong attention to detail and ability to follow established procedures and instructions.

• Ability to read, interpret, and apply information effectively.

• Understanding of department performance metrics related to call handling and quality preferred.

• Adaptability and willingness to learn new processes, systems, and responsibilities.

BENEFITS

• Leader in the commercial insurance industry

• Major Holidays off

• Paid Vacation

• Benefits including health, dental, vision and a 401(k)

The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.