If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.Customer Service Representative - RemoteFull Time Clerical Remote, US7 days ago Requisition ID: 1855Customer Service RepresentativeJoin a collaborative, service-focused team where professionalism, responsiveness, and attention to detail are valued. At Stillwater Insurance Group, our Customer Service Representatives play a critical role in building lasting relationships with policyholders, agents, and business partners by delivering accurate, timely, and solution-oriented service.Why Stillwater?Stillwater Insurance Group is a mid‑sized national insurance provider offering home, auto, and commercial insurance products across all 50 states. Headquartered in Jacksonville, Florida, with offices in New York and Omaha, we are known for our supportive culture, strong values, and people‑first approach.Our employees consistently describe Stillwater as a place with accessible leadership, collaborative teams, and a genuine commitment to integrity. We emphasize teamwork, professional development, and internal growth within a positive, high‑performing environment.Position OverviewThe Customer Service Representative serves as a key point of contact for policyholders, agents, and internal partners. This role is responsible for handling service‑related inquiries, processing policy updates, providing coverage information, and resolving customer concerns accurately and efficiently. This position is remote from your home.Every interaction reflects our department motto:“100% Right…100% of the Time…Doing the Very Best for our Customers.”Success in this role requires strong communication skills, attention to detail, sound judgment, and the ability to manage multiple priorities in a fast‑paced environment.Key ResponsibilitiesRespond to service requests across multiple communication channels while meeting established service level objectivesProvide policy and coverage information, including account status, transaction history, and explanations of coverageAssist agents and policyholders with policy issuance, continuation, and updatesProcess policy changes accurately and efficientlyResolve customer complaints, concerns, and inquiries in a timely and professional mannerBuild trust‑based relationships by listening to customer needs and educating them on appropriate products and servicesCollaborate with internal departments to ensure effective resolution of customer needsPerform administrative and basic clerical/accounting functions as requiredAdhere to company guidelines, procedures, and regulatory compliance standardsPerform other duties as assignedQualificationsRequired QualificationsHigh school diploma or GEDActive Personal Lines Property & Casualty Agent License (2-20 FL)Ability to maintain licensure in required states based on business needsStrong verbal and written communication skillsProficiency in database systems, internet applications, and Microsoft OfficeStrong organizational skills and ability to manage multiple prioritiesHigh level of accuracy and attention to detailAbility to work independently and collaborativelyIf remote, ability to maintain stable internet service and a quiet work environmentPreferred QualificationsPrior insurance agency or carrier experience in a customer service roleBilingual (Spanish/English)Working hours: 11:00 a.m. – 8:00 p.m. (ET) after trainingGenerous additional compensation available for optional Saturday shiftsWhat You Can ExpectA supportive, team‑oriented cultureOpportunities for continued learning and career growthRecognition for service excellence and performanceA workplace built on trust, integrity, and respectApply today to grow your career with Stillwater Insurance Group. Employment offers are contingent upon successful completion of a background investigation and pre‑employment drug screening. Stillwater Insurance Group is a drug‑free workplace and an equal opportunity employer.#J-18808-Ljbffr