Job SummaryMaster Lock, part of Fortune Brands Innovations, Inc. , is seeking a Customer Service Representative to serve as the “Voice of Master Lock” for consumers. This full‑time, remote role offers $17.79/hour ($37,000/year) plus benefits from day one, including health insurance, 401(k) matching, profit sharing, adoption assistance, and paid training. The successful candidate will provide world‑class customer support, resolve product and warranty inquiries, and ensure positive consumer experiences. Training begins May 4, 2026 (8:00 am–4:30 pm CST, M–F), followed by regular hours of Monday–Friday, 8:30 am–5:00 pm CST .Key Job DetailsJob Title: Customer Service RepresentativeEmployer: Master Lock (Fortune Brands Innovations, Inc.)Location: Remote (Milwaukee, WI-based)Pay: $17.79/hour ($37,000/year)Job Type: Full‑TimeSchedule: Monday–Friday, 8:30 am–5:00 pm CST (training: 8:00 am–4:30 pm CST)Key ResponsibilitiesDeliver consumer experiences that generate positive word‑of‑mouth for Master LockManage inbound calls to resolve product and technical support issuesIdentify problems, determine causes, and explain resolutions clearlyProvide technical support and instructions for repairs or installationsNegotiate solutions in sensitive consumer situationsAchieve daily metrics in call quality, management, and productivityRecord consumer demographics, product information, and troubleshooting effortsPerform special assignments as neededCandidate RequirementsEssential:High school diploma or equivalent (college degree preferred)2+ years' experience in a contact center or fast‑paced customer service environmentExcellent professional communication skills (verbal and written)Proficiency in Microsoft Office (Outlook, Word; Teams a plus)Ability to thrive in a focused, high‑observation work environmentPositive, flexible, team‑oriented approachAccess to a static IP address and required internet speedSafe, secure workspace; must pass background and drug testsBenefitsCompetitive salary ($37,000/year)Benefits from day one: medical, dental, vision insurancePaid training and paid time off401(k) with company contribution and profit sharingAdoption assistanceAnnual bonus opportunitiesProduct discountsEmployee Resource Groups fostering inclusion and belongingAbout Master Lock & Fortune Brands InnovationsMaster Lock is a trusted brand within Fortune Brands Innovations, Inc. , an industry leader in creating smarter, safer, and more beautiful homes. With a focus on innovation, sustainability, and inclusivity, Fortune Brands empowers employees to think big, learn fast, and make bold decisions. The company offers a diverse and supportive culture where differences are celebrated as strengths.Application ProcessHow to Apply:Submit your application via Fortune Brands' careers portal.Highlight your customer service and technical support experience.Shortlisted candidates will be contacted for interview.Next training cohort begins May 4, 2026 .CLICK HERE TO APPLY#J-18808-Ljbffr