Customer Service Representative - Retail

Tremco Construction Products Group

Orange, CA
Today

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Skills

Accounts Receivableunmatched
Billingunmatched
Communication Skillsunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Relationship Management (CRM) Systemsunmatched
Customer Support/Serviceunmatched
Customer/Client Researchunmatched
Develop and Maintain Customersunmatched
ERP (Enterprise Resource Planning)unmatched
Facilities Managementunmatched
High School Diplomaunmatched
Inventory Managementunmatched
Lift/Move 40 Poundsunmatched
Mathematicsunmatched
Microsoft Dynamicsunmatched
Multitaskingunmatched
Operations Managementunmatched
Order Managementunmatched
Order Processingunmatched
Order/Customer Fulfillmentunmatched
Organizational Skillsunmatched
Painting (Facilities and Maintenance)unmatched
Pricingunmatched
Problem Solving Skillsunmatched
Production Systemsunmatched
Resolve Customer Issuesunmatched
Retailunmatched
Revenue Growthunmatched
Salesunmatched
Sales Operationsunmatched
Sales Prospectingunmatched
Salesforce.comunmatched
Shipping/Receivingunmatched
Spanish Languageunmatched
Team Playerunmatched
Time Managementunmatched
Track Customer Issuesunmatched

Description

Job Description

Customer Service Representative (Retail)

Department: Operations
Reports To: Facility Operations Manager
Status: Non-Exempt (Hourly)
PositionOverview

The Customer Service Representative (Retail) provides outstanding support to customers and internal teams by managing the order-to-invoice process and ensuring a positive customer experience. This role serves as a key point of contact and plays an important part in maintaining strong customer relationships and store operations.
Key Responsibilities

Provide professional customer service via phone, email, and in person
Process customer orders accurately, including pricing and details
Create and manage customer accounts and coordinate with AR/Credit as needed
Handle payments and assist with transactions
Resolve customer issues, including returns, complaints, and product concerns
Initiate paint match and product requests for customers
Maintain organized records of customer interactions and transactions
Restock shelves, maintain displays, and keep the retail area clean and organized
Assist with inventory management, including receiving shipments and stock counts
Communicate with sales, operations, and customer service teams to ensure timely order fulfillment
Identify opportunities to increase sales by recommending additional products
Gather customer feedback to improve service and experience

Qualifications

Required:

High school diploma or equivalent
Strong communication and customer service skills
Basic math skills and ability to handle transactions
Ability to multitask and stay organized in a fast-paced environment

Preferred:

Previous customer service or retail experience
Experience with POS, ERP, or CRM systems (e.g., MS Dynamics, Shopify, Salesforce)
Spanish-speaking ability is a plus

Skills & Abilities:

Strong problem-solving and active listening skills
Positive, team-oriented attitude
Ability to adapt communication style to different customers
Willingness to learn product knowledge quickly

Physical & Work Requirements

Ability to stand for extended periods and move throughout the store
Ability to lift up to 40 lbs
Work in both office and retail/production-adjacent environments

Why Join FinishWorks?

Customer-facing role with variety and daily interaction
Opportunity to grow product knowledge and sales skills
Team-focused environment with hands-on involvement in operations

Numbers & Facts

Location

Orange, CA

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