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Customer Service Representative - Rio Vista

F&M Bank

Rio Vista, CA

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JOB DETAILS
SALARY
$20–$23 Per Hour
SKILLS
Communication Skills, Cross-Selling, Customer Experience, Customer Relations, Customer Support/Service, High School Diploma, Information/Data Security (InfoSec), Problem Solving Skills, Promotional Programs, Retail Banking, Safety/Work Safety, Service Delivery, Spanish Language, Team Player, Transaction Processing/Management
LOCATION
Rio Vista, CA
POSTED
Today
Customer Service Representative (CSR) 25 Hours

Department: Retail Bank

Employment Status: Hourly, Non-Exempt

Supervises Others: No

Salary: $20.00 - $23.00 (commensurate with experience & qualifications)

Location (s): Rio Vista

F & M Bank's Tellers/Customer Service Representatives ("CSR") are responsible for providing prompt, friendly customer service and accurately processing a variety of customer transactions. They are expected to consistently provide an exceptional customer experience when interacting with customers either in person, on the telephone, at the drive-up, or when interacting with other internal Bank departments and staff.

  • Tellers/Customer Service Representatives are the "face" of the Bank to our customers and as such, are expected to consistently present a professional image and communicate effectively
  • CSR's proactively identify a customer's financial needs, promote appropriate products and services by cross-selling or making referrals to other branch staff
  • CSR's take care to ensure the safety and soundness of our customer's funds and financial information by following security and internal controls requirements in their job duties at all times
  • CSR's efficiently and accurately process customer transactions
Who are we looking for?
  • A service "champion" who models exceptional customer relations and implements effective ways to deliver personalized service based on individual customer needs
  • Self-starter who demonstrates effective lobby management practices and who performs transactions both accurately and efficiently
  • A top-notch, personable communicator who listens for customer cues while processing transactions and proactively resolves problems with finesse
  • An individual devoted to operational excellence, adhering to high ethical standards and who contributes to the branch's promotional campaign goals
  • A team-player who shares ideas and information to streamline operations
Also required:
  • Successful completion of a credit history check is a condition of employment
  • Minimum of a high school diploma or equivalent
  • Spanish Speaking preferred but nor required
  • Minimum of 1 year of recent cash handling experience
  • Satisfactory completion of the Teller Test

F&M Bank 121 West Pine Street, Lodi CA 95240

We are an equal opportunity employer - This organization participates in E-Verify - Esta Organización Participa en E-Verify

About the Company

F

F&M Bank

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