Case Management, Corporate Compliance, Customer Support/Service, Financial Services, Identify Issues, Maintain Compliance, Negotiation Skills, Regulations, Resolve Customer Issues, Transaction Processing/Management
Location: 7711 Plantation Rd Roanoke VA 24019
Pay range :$21/hr to $23/hr
(Hybrid- 1 Week Onsite/1 Week Remote after Training)
Job Description:
In this role, you will:
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Support internal and external customers with inquiries and complaints regarding financial products and services.
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Seek ways to determine appropriate courses of action, conduct investigative steps to identify the issues, and process complex transactions online
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Perform moderately complex research to resolve client issues and review complaints for regulatory and non-regulatory flags and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards.
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Receive direction from supervisors and escalate non-routine client concerns to more experienced individuals.
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Interact with internal and external customers to respond to the concerns raised, as well as determine appropriate course of action.
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Serve as an intermediary between parties to resolve disputed matters, negotiate, and enact settlements accordingly.
Required Skills
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2+ years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
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Collabera
Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees.
Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.
The Collabera Way represents our fundamentals beliefs and is founded on the following building blocks:
10,000 employees or more
Staffing/Employment Agencies