Manage incoming calls and inquiries, providing excellent customer service and support.
Coordinate logistics and dispatching of freight, ensuring timely deliveries.
Utilize transportation management systems and GPS for efficient route planning.
Maintain accurate records of customer data and entry tasks.
Collaborate with team members to optimize supply chain processes and fleet management.
Analyze data to improve operational efficiency.
Qualifications
Strong logistics and dispatching skills
$1000 hiring bonus for canditates with 1+ years of Service Titan experience
Excellent communication and phone etiquette
Proficient in typing and data entry
Familiarity with transportation management systems (TMS)
Experience with GPS technologies
Summary
As a Customer Service Representative, you will be essential in delivering outstanding team support and ensuring customer satisfaction. Your core skills in communication, phone etiquette, and data entry will enable you to effectively manage inquiries and provide solutions. The role requires proficiency in transportation management systems and GPS for efficient dispatching. Additionally, your relevant skills in Microsoft Office and analysis will enhance your ability to assist customers and streamline processes. Join our team to make a significant impact in a dynamic environment focused on exceptional service delivery. Currently looking to fill mid-day shift of 11am-8pm.
Job Types: Full-time, Part-time
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
On-the-job training
Paid time off
Referral program
Vision insurance
Work Location: In person
Job Type: Full-time
Work Location: In person
Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Numbers & Facts
Location
Rochester, Minnesota
Skills
Analysis Skillsunmatched
Cargo/Freightunmatched
Communication Skillsunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Customer/Client Researchunmatched
Data Analysisunmatched
Data Entryunmatched
Diversityunmatched
Fleet Managementunmatched
GPS (Global Positioning System)unmatched
Logisticsunmatched
Microsoft Officeunmatched
Operational Improvementunmatched
Operational Strategyunmatched
Process Developmentunmatched
Process Improvementunmatched
Process Managementunmatched
Service Deliveryunmatched
Supply Chain Optimizationunmatched
Telephone Skillsunmatched
Time Managementunmatched
Track Customer Issuesunmatched
Transportation Routingunmatched
Typingunmatched
Vision Planunmatched
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