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Customer Service Representative

Multi-Color

Rochester, NY

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JOB DETAILS
SKILLS
Communication Skills, Customer Experience, Customer Relations, Customer Service Evaluation, Customer Support/Service, Develop and Maintain Customers, Insurance, Manufacturing, Manufacturing Systems, Manufacturing/Industrial Processes, Operations Planning, Order Management, Order Processing, Organizational Skills, Printing, Problem Solving Skills, Product Development, Purchase Orders, Sales, Sales Management, Team Player, Time Management
LOCATION
Rochester, NY
POSTED
Today
Build your Career with an Industry LeaderAs the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you can truly make a difference.Help deliver the world‑class service MCC is known for.Our Customer Service team plays a critical role in supporting our customers, coordinating their orders, and ensuring they receive the information they need quickly, accurately, and professionally. You'll work closely with multiple departments, develop deep product and customer knowledge, and help keep our operations running smoothly.If you enjoy solving problems, staying organized, and creating positive experiences for others, this is an opportunity to build a strong career in a growing, high‑tech manufacturing environment.Why You'll Love Working at MCCCompetitive payFull benefits package: medical, dental, vision, disability, life insurance, and 401(k)Paid holidays including New Year's, Memorial Day, July 4th, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, Christmas Day, and two floating holidaysGrowth opportunities within Customer Service, Quality, Operations, or Account ManagementA team culture built on collaboration, support, and continuous improvementWhat You'll DoDeliver Outstanding Customer ServiceServe as the primary point of contact for assigned customers, ensuring they receive accurate, timely information about their purchase orders and shipments.Manage each order from entry through shipment, partnering closely with internal teams to ensure everything moves through the process smoothly.Investigate customer needs and look beyond the immediate question to understand the bigger picture and provide the best possible solution.Communicate proactively-providing updates, resolving issues quickly, and helping customers anticipate next steps.Develop a strong understanding of MCC's products, manufacturing processes, systems, and service model.Support Collaboration Across the PlantWork closely with Operations, Planning, Quality, Sales, and other teams to keep orders on track and customers informed.Contribute to a positive team environment and assist teammates as needed to meet plant goals.Recognize differing perspectives and adapt your communication and approach to support productive teamwork.Key Performance ExpectationsAccuracy: Correct and complete entry of orders and releases.Volume: Efficient processing of order volumes within expected timelines.Timeliness: Prompt execution of all order and release activities to ensure customer expectations are met.#LI-SD1#appcast

About the Company

M

Multi-Color

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