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Customer Service Representative

Kodak

Rochester, NY

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JOB DETAILS
SALARY
$21–$23 Per Hour
SKILLS
Business-to-Business (B2B), Communication Skills, Conflict Resolution, Credit and Collections, Customer Relations, Customer Support/Service, Detail Oriented, ERP (Enterprise Resource Planning), HCL/Lotus Notes, Interpersonal Skills, Logistics, Maintenance Services, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft SharePoint, Microsoft Word, Negotiation Skills, Order Management, Order Processing, Order to Cash, PC Software, Presentation/Verbal Skills, Problem Solving Skills, Process Capability, Returns Processing, SAP, Sales, Salesforce.com, Supply Chain, Warehousing, Writing Skills
LOCATION
Rochester, NY
POSTED
Today
Role OverviewKodak is looking for a Customer Service Representative to join our team.The CSR will work closely with the customer and Kodak internal partners ensuring order to cash processing expectations are met. Multi-faceted role that supports warehouse facilities, supply chain, logistics, Sales, Service and the credit/collections department. Processes orders, returns, credits, discrepancies and manages order status follow-up requests, via phone, email and Partner Place/B2B. Role will also create service calls for break/fix repairs.Customer Service Representative Job Duties:* Strong Customer Service experience* Ability to respond to incoming customer inquiries while using multiple systems to accomplish daily tasks* Build relationships and work closely with customers and Kodak internal partners.* Exercises active listening skills, conflict resolution and negotiating skills with external customers and internal partners* Understand customer's expectations, processes and needs. Escalates issues or process gaps and participates in activities to address gaps or misses.* Work with management and other internal Kodak partners to ensure processes are capable of meeting customer's expectations in an efficient manner.* Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.* Analyzing information and evaluating results to choose the best solution and solve problems.* Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).* Prompt in responding to inquiries or to notify customers of any planned adjustments.Education/Experience:* Bachelor's degree, Post-Secondary diploma or Equivalent.* 3 to 5 years of Customer Service Experience preferred.* Experience with SAP desirable, or an equivalent ERP system.* Experience with Salesforce desirable.* Knowledge of personal computer based software applications (MS Office, Lotus Notes and Sharepoint).Key Competencies:* Strong problem analysis and problem-solving* Interpersonal skills* Communication skills - verbal and written* Self-motivated and able to work under pressure* Able to foster and remotely build relationships with internal/external customers* Attention to detail and accuracy* Adaptability* Results OrientatedEOE Policy Statement:All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.Estimated Salary: $21.00 - $23.00Experience Level: 0-5 Years

About the Company

K

Kodak

Kodak is a technology company focused on imaging.We provide - directly and through partnerships with other innovative companies - hardware, software, consumables and services to customers in graphic arts, commercial print, publishing, packaging, electronic displays, entertainment and commercial films, and consumer products markets.

With our world-class R&D capabilities, innovative solutions portfolio, and highly trusted brand, Kodak is helping customers around the globe to sustainably grow their businesses and enjoy their lives.Though Kodak has mostly been known for its historic role in photography, the company has served imaging needs of numerous industries since the early 1900s. Kodak's current portfolio is based on deep technological expertise developed over the years in materials science, deposition and digital imaging science.

Though Kodak has mostly been known for its historic role in photography, the company has served imaging needs of numerous industries since the early 1900s. Kodak's current portfolio is based on deep technological expertise developed over the years in materials science, deposition and digital imaging science.

Using this expertise, the company that delivered the first roll film and the first digital camera is now delivering leading solutions for today's business customers.
COMPANY SIZE
5,000 to 9,999 employees
INDUSTRY
Business Services - Other
FOUNDED
1892
WEBSITE
http://www.kodak.com

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