Customer Service Representative

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

Salary Range: $17.00 - $21.00 per hour

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Career Growth Opportunities

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Responsibilities

• Process customer policy change requests.
• Enroll new and current customers into Drive Monitoring App(Drive Easy)
• Handle 30-50 Service Calls/Transactions Daily
• Take premium payments from past and current customers.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls on the first ring.
• Provide exceptional customer service.

• High School Diploma
• Computer Skills
• Multitasking
• Team Work
• Property and Casualty License or a Willingness to get licensed