The Public Works Department is currently seeking a highly motivated, versatile problem solver with excellent customer service and proven organizational skills to join our team as a Customer Service Representative. The ideal candidate will possess excellent communication skills, attention to detail, time management skills, and the ability to work independently as well as in a team.
This position serves as the primary point of contact for residents and acts as a liaison to staff within the Operations & Maintenance, Capital Maintenance, Landscape & Facilities, and Recycling & Waste Divisions within the Public Works Department. Acting as an integral support system, the responsibilities of the Customer Service Representative also include supporting program goals, objectives, policies, and processes, ensuring they are carried out in both day-to-day and during special operations such as the storm response. As this position will coordinate with and support all Public Works divisions, excellent communication skills are vital for success in this role!
This position is perfect for someone interested in an opportunity to work with a dedicated team that shares a commitment to quality customer service, efficiency, and innovation.
Tentative Recruitment Timeline (subject to change)
Filing Deadline: July 13, 2026, by 11:59 PM Oral Board Panel Interviews: July 29, 2026 (virtual)
Selection Interviews: August 3, 2026 (in person)
The City offers a competitive salary and generous benefit package including CalPERS retirement benefits, a deferred compensation match and more.
Elk Grove is a vibrant, family-friendly community of approximately 178,124 people in the Sacramento, California region, located 14 miles south of the State Capital and 60 miles east of the Bay Area. Elk Grove is a young, ethnically diverse, modern city that was incorporated in 2000. Elk Grove has low crime, excellent schools, over 100 community parks and 28 miles of trails, plentiful dining and shopping options, numerous annual events and festivals, and over 270 sunny days per year.