Customer Service Representative

Summary:

The Customer Service Representative provides exceptional customer services by processing transactions, responding to customer inquiries, and supporting the sales team as needed. They utilize technical expertise, vendors and internal resources to provide solutions to both internal and external customers.

Specific Duties and Responsibilities:

Respond to customer requests; status updates, returns, etc.Enter House customer orders into ERP system- P21.Enter quotes into ERP system- P21Follow up with vendors for late Purchase Orders as well as receipt of Purchase Orders.Provide support for field sales team as needed.Update daily promise dates in ERP system.Assist Accounts Receivables with customer past dues.Sort and distribute mail.Order office materials.Enter high volumes of data with accuracy and urgency.Proactively identify issues and provide solutions.Provides suggestions for cost savings, process improvement and enhanced customer service.Utilize ticketing system for communications with internal and external customers (Zendesk).Work closely with other departments to provide exemplary customer service.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

General Qualifications:

High School Diploma or GED requiredExperience using ERP systems - preferredEffective individual contributor with the ability to successfully work within a team.Excellent oral and written communication skills.Communicate and behave in a professional manner at all times.Strong organizational skills with the ability to prioritize effectively.Proficiency with Microsoft Office, including Outlook, Word, Excel and PowerPoint.Demonstrated sense of urgency with the ability to meet appropriate deadlines.Detail oriented and results focused.Commitment to providing exceptional customer service to both internal and external customers.Effective time management skills.Good mechanical aptitude with the ability to quickly grasp technical information.

Work Environment:Office and some field

Travel Requirements:Minimal