Customer Service Representative

Customer Service Representative

Salary

$49,753.60 - $68,723.20 Annually

Location

Saint Paul, MN

Job Type

Promotional - Full Time

Job Number

26-02004

Department

Parks and Recreation

Opening Date

06/24/2026

Closing Date

7/13/2026 11:59 PM Central

• Description
• Benefits
• Questions

About the Position

The City of Saint Paul has two internal promotional opportunities for Customer Service Representatives-one with Parks and Recreation and one with Saint Paul Regional Water Services. These positions serve as a primary point of contact for residents and staff by responding to questions, resolving concerns, processing transactions and requests, maintaining customer records, and connecting customers with City services and resources.

Information specific the Parks and Recreation Department position: This vacancy is located at City Hall Annex, 25 W. 4th Street, Saint Paul, and is scheduled to work Monday through Friday between 7:30 a.m. and 4:30 p.m. A hybrid schedule may be available following a successful completion of the introductory period..

Heres what you can expect to do:

• Provide customer service by phone, email, online, and in person to assist residents with park permits, program registrations, and general information requests.
• Utilize recreation management software and other City information systems to process registrations and permits, enter and maintain data, and provide accurate and timely information.
• Use strong verbal and written communication skills to understand customer needs, resolve problems, answer questions, and connect residents with the appropriate resources and services.
• Research information from City departments and external resources to ensure customer inquiries are fully resolved.
• Exercise sound judgment while providing exceptional customer service and supporting a wide variety of Parks and Recreation programs and services.

Information specific to the Saint Paul Regional Water Services position: This vacancy is located at 1900 Rice Street, Saint Paul, MN 55113, and is scheduled to work Monday through Friday between 8 a.m. and 4:30 p.m.

Heres what you can expect to do:

• Provide customer service by phone, email, online, and in person to assist customers with utility billing inquiries, payment processing, account maintenance, service requests, and general information requests.
• Process cash, check, and credit card payments; operate cashiering systems; balance receipts; and maintain accurate financial transaction records.
• Utilize customer information systems and other City information systems to maintain customer accounts, process transactions, enter and maintain data, and provide accurate and timely information.
• Research information from Saint Paul Regional Water Services, City departments, and external resources to ensure customer inquiries are fully resolved.
• Exercise sound judgment while providing exceptional customer service and supporting a wide variety of Saint Paul Regional Water Services programs and services.

For more information and essential functions, see our Customer Service job description.

The eligible list created from this assessment will also be used to fill Customer Service Representative positions as they become available in various departments within the City.

Our Benefits: We offer competitive wages, and a variety of excellent benefits, including health insurance, retirement contributions and paid vacation and sick time.

Equity, Inclusion and Belonging: The City of Saint Paul is dedicated to dismantling systemic racial, cultural, and economic barriers that prevent people from fully enjoying and participating in our community and ensuring fairness in opportunities and outcomes for all individuals. At the City of Saint Paul, we want our workforce to reflect the diverse city that we serve. Our leaders are guided by an unapologetic equity agenda, which promotes the belief that true equity is building a city that works for all of us. We encourage you to apply as we are most interested in finding the best candidate for this job.

Position Requirements

Four years of office support experience, including two years of customer service experience assisting the public in resolving problems.

Note: Two years of post-high school education can be substituted for up to two years of customer service experience.

How to Apply

Submit a City of Saint Paul online application by the closing date.

First time applying online? Read our How to Apply Online Guide.

Need technical support? For help with the online application, please call 1-855-524-5627.

Learn more about our Hiring Process

Assessment: Qualifications Rating

The Qualifications Rating is an assessment of your completed application and answers to the Supplemental Questionnaire. Be as specific and detailed as possible in completing your application and questionnaire. You must submit your completed application and supplemental questionnaire by the application deadline.

GENERAL INFORMATION:

Promotion Only Job Posting: This posting is open to current City of Saint Paul employees who meet the Civil Service promotion rule, which includes two years certified service. The promotion eligible list is ranked. Those who pass the assessment will be placed on an eligible list for approximately six months.

Promotion Final Selection Process: You must receive a score of 75% or higher to pass the assessment and be considered for the position. Those who pass will be placed on an eligible list and all will be notified of their status. A Hiring Manager will consider those applicants eligible for hire based on civil service rules. You will be notified if you are invited to participate in the final selection process which may include an interview, job simulation, work sample submission, or other evaluation method.

Pre-Employment Screening: This position may require a drug test and a background check which may include criminal history, and employment history as a condition of employment. Candidates will be required to submit proof of education to Human Resources upon conditional job offer, if qualifying based on education.

Human Resources Contact Information:

Michelle LeBow at 651-266-6519

Email: michelle.lebow@ci.stpaul.mn.us

The City of Saint Paul encourages individuals to apply for positions regardless of criminal history.

Veteran's Preference for Promotional Candidates: If you are a disabled veteran and would like to receive Veteran's preference in accordance with MN Statutes 197.455 you must submit a photocopy of your confirmation from the Veterans Administration of a permanent service-connected disability rated at fifty percent (50%) or more preferably at time of application. Click here for more information.

Equal Employment Opportunity Statement: The City of Saint Paul is an equal opportunity/affirmative action employer. Veterans, women, persons of color, members of the LGBTQIA+ community, and individuals with disabilities are strongly encouraged to apply.

The City of Saint Paul offers a competitive benefits package for permanent, certified positions. Temporary positions are not eligible for benefits.

Benefits vary with each position and the collective bargaining agreement. Benefits may include:

City Paid Benefits

• Health Insurance
• Vacation/Holidays
• Sick Leave
• Life Insurance
• Subsidized Metro Bus Pass
• Deferred Compensation
• Retirement Program

Optional Benefits

• Dental
• Flexible Spending Accounts
• Disability Insurance
• Accidental Death and Dismemberment Insurance
• Long Term Care Insurance

For a detailed overview, visit General Benefits.

01

The thorough completion of the supplemental questions is very important in the screening and assessment processes. Therefore, a lack of detail and explanation in the supplemental questions and in your application, may result in failure or disqualification for this position. In addition, documentation of work experience referred to in the supplemental questions must be included in the application. Your education, training, and experience are subject to verification. I understand that giving false information, failure to accurately represent myself, or not providing required documentation as listed on the job announcement will result in disqualification from this position.

• Yes

02

Please select the position for which you are applying.

• Parks and Recreation Department
• Saint Paul Regional Water Services
• Both positions

03

Which of the following represents your highest level of completed education?

• High School diploma or GED
• Associates Degree
• Bachelors Degree
• Masters Degree
• None

04

Which BEST describes your level of office support work experience? A "year of experience" means full-time work (40 hours per week for 12 months). If you worked part-time, your experience should be combined to equal full-time hours. (Example: 20 hours per week for 2 years = 1 year of full-time experience.)

• One year but less than two years
• Two years but less than three years
• Three years but less than four years
• Four years or more
• None of the above

05

Which BEST describes your level of experience assisting the public to include the resolution of problems or concerns as a primary responsibility? A "year of experience" means full-time work (40 hours per week for 12 months). If you worked part-time, your experience should be combined to equal full-time hours. (Example: 20 hours per week for 2 years = 1 year of full-time experience.)

• One year but less than two years
• Two years or more
• None of the above

06

Indicate in which of the following business sectors you have customer service experience. Check all that apply.

• Banking
• Call Center
• Government Agency
• Retail
• Other
• None of the above

07

If you chose "other" in the previous question, please indicate in what other business sector(s) you have customer service experience.

08

Indicate which of the following customer service-related tasks you have experience performing. Check all that apply.

• Discussing billing and payments
• Reviewing or making changes to customer accounts
• Helping customers with service problems and other department related service issues
• Handling complaints and helping customers resolve issues
• Answering questions, understanding requests, and providing information over the phone
• None of the above.

09

Indicate which of the following computer software applications you are proficient in. Check all that apply.

• Google Docs
• Outlook
• Excel
• Word
• Microsoft 365
• Customer Information Systems
• RecTrac Recreation Management Software
• Maintenance Work Order Software
• None of the above

10

Indicate which of the following cashiering and payment processing tasks you have experience performing. Check all that apply.

• Accepting and processing cash payments
• Accepting and processing checks
• Accepting and processing credit card payments
• Operating a cash register or point-of-sale system
• Making change accurately
• Balancing a cash drawer at the end of a shift or business day
• Reconciling cash receipts and payment transactions
• Handling customer billing or payment inquiries
• None of the above

11

LANGUAGES: Check all languages you speak, read, or write fluently. Candidates may be tested on the language selected prior to hire. If you are not fluent in a language other than English, select "NA."

• Amharic
• Arabic
• Cambodian
• Hmong or Laotian
• Oromo
• Sign Language
• Somali
• Skaw, Pwo, or other Karen language
• Spanish
• Vietnamese
• Other
• NA

12

LANGUAGES: If you selected "Other non-English language" in the previous question, please indicate what language(s) you speak, read, or write fluently below.

Required Question

Employer City of Saint Paul

Address 25 West Fourth Street, Suite 200 City Hall Annex

Saint Paul, Minnesota, 55102

Phone 651-266-6500

Website http://www.stpaul.gov/jobs