Customer Service Representative

Customer Service Representative

The City of Saint Paul has two internal promotional opportunities for Customer Service Representatives—one with Parks and Recreation and one with Saint Paul Regional Water Services. These positions serve as a primary point of contact for residents and staff by responding to questions, resolving concerns, processing transactions and requests, maintaining customer records, and connecting customers with City services and resources.

Information specific to the Parks and Recreation Department position: This vacancy is located at City Hall Annex, 25 W. 4th Street, Saint Paul, and is scheduled to work Monday through Friday between 7:30 a.m. and 4:30 p.m. A hybrid schedule may be available following a successful completion of the introductory period.

Here's what you can expect to do:

• Provide customer service by phone, email, online, and in person to assist residents with park permits, program registrations, and general information requests.
• Utilize recreation management software and other City information systems to process registrations and permits, enter and maintain data, and provide accurate and timely information.
• Use strong verbal and written communication skills to understand customer needs, resolve problems, answer questions, and connect residents with the appropriate resources and services.
• Research information from City departments and external resources to ensure customer inquiries are fully resolved.
• Exercise sound judgment while providing exceptional customer service and supporting a wide variety of Parks and Recreation programs and services.

Information specific to the Saint Paul Regional Water Services position: This vacancy is located at 1900 Rice Street, Saint Paul, MN 55113, and is scheduled to work Monday through Friday between 8 a.m. and 4:30 p.m.

Here's what you can expect to do:

• Provide customer service by phone, email, online, and in person to assist customers with utility billing inquiries, payment processing, account maintenance, service requests, and general information requests.
• Process cash, check, and credit card payments; operate cashiering systems; balance receipts; and maintain accurate financial transaction records.
• Utilize customer information systems and other City information systems to maintain customer accounts, process transactions, enter and maintain data, and provide accurate and timely information.
• Research information from Saint Paul Regional Water Services, City departments, and external resources to ensure customer inquiries are fully resolved.
• Exercise sound judgment while providing exceptional customer service and supporting a wide variety of Saint Paul Regional Water Services programs and services.

Our Benefits: We offer competitive wages, and a variety of excellent benefits, including health insurance, retirement contributions and paid vacation and sick time. Equity, Inclusion and Belonging: The City of Saint Paul is dedicated to dismantling systemic racial, cultural, and economic barriers that prevent people from fully enjoying and participating in our community and ensuring fairness in opportunities and outcomes for all individuals. At the City of Saint Paul, we want our workforce to reflect the diverse city that we serve. Our leaders are guided by an unapologetic equity agenda, which promotes the belief that true equity is building a city that works for all of us. We encourage you to apply as we are most interested in finding the best candidate for this job.

Position Requirements: Four years of office support experience, including two years of customer service experience assisting the public in resolving problems. Note: Two years of post-high school education can be substituted for up to two years of customer service experience.

How to Apply: Submit a City of Saint Paul online application by the closing date. First time applying online? Read our How to Apply Online Guide. Need technical support? For help with the online application, please call 1-855-524-5627.