Customer Service Representative

Call Center Representative

Pay: $15.50/hr

TRAINING SCHEDULE: Full-time, Monday–Friday 8:30am to 4:30pm

WORKING SCHEDULE AFTER TRAINING: Sunday through Thursday 8:30am - 4:30pm

Position Overview

We are seeking a reliable and customer-focused Call Center Representative to support our distribution center operations in Salt Lake City. This role is responsible for handling inbound and outbound customer communications related to orders, shipments, product inquiries, and general support. The ideal candidate thrives in a fast-paced environment and delivers excellent service with professionalism and efficiency.

Key Responsibilities

Answer incoming calls, emails, and chats from customers regarding orders, shipping status, returns, and product questions

Provide accurate and timely information while maintaining a positive and professional tone

Resolve customer concerns and escalate issues when necessary

Coordinate with warehouse and distribution teams to track and update order statuses

Process orders, returns, and exchanges in internal systems

Document all customer interactions clearly and accurately

Meet or exceed performance metrics such as call handling time, resolution rate, and customer satisfaction

Qualifications

High school diploma or equivalent required

Previous call center or customer service experience preferred

Strong communication and problem-solving skills

Ability to multitask and navigate multiple systems simultaneously

Basic computer proficiency (Microsoft Office, order management systems)

Ability to remain calm and professional in high-volume situations

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