Accounting, Administrative Skills, Alliance/Partner Marketing, Business Solutions, Compensation and Benefits, Continuous Improvement, Customer Relations, Customer Satisfaction, Customer Service Evaluation, Customer Support/Service, Data Quality, Detail Oriented, Documentation, Laboratory Operations, Multitasking, Operational Communications, Organizational Skills, Pricing, Track Customer Issues
Customer Service Representative - Sample Receiving
Location: Onsite in Portland, OR
Employment Type: Full-Time
Pay: Competitive Compensation + Benefits
About the Opportunity
A growing laboratory services organization is seeking a detail-oriented Customer Service Representative to support sample receiving operations and client communications. This position plays a critical role in ensuring customer samples are accurately logged, processed, and communicated throughout the testing lifecycle.
The ideal candidate is highly organized, customer-focused, and comfortable managing multiple priorities in a fast-paced environment while maintaining exceptional attention to detail.
Key Responsibilities
- Coordinate the receiving and intake of customer samples from initial communication through system entry
- Review sample submission forms and verify information for accuracy and completeness
- Enter and manage sample information within internal laboratory and business systems
- Communicate with clients regarding sample receipt, status updates, and testing requests
- Generate receipt confirmations and assist with pricing and quote verification when needed
- Coordinate shipments to third-party laboratory partners as required
- Serve as a primary point of contact for customer inquiries regarding services, turnaround times, and sample status
- Maintain accurate records of customer communications and sample documentation
- Collaborate with laboratory, operations, and accounting teams to ensure efficient workflow and customer satisfaction
- Support continuous improvement initiatives to enhance customer service quality and response times
- Assist with additional customer service and administrative functions as needed
M
Motive Workforce Solutions