Customer Service Representative - Sample Receiving

About the Opportunity

Key Responsibilities

• Coordinate the receiving and intake of customer samples from initial communication through system entry
• Review sample submission forms and verify information for accuracy and completeness
• Enter and manage sample information within internal laboratory and business systems
• Communicate with clients regarding sample receipt, status updates, and testing requests
• Generate receipt confirmations and assist with pricing and quote verification when needed
• Coordinate shipments to third-party laboratory partners as required
• Serve as a primary point of contact for customer inquiries regarding services, turnaround times, and sample status
• Maintain accurate records of customer communications and sample documentation
• Collaborate with laboratory, operations, and accounting teams to ensure efficient workflow and customer satisfaction
• Support continuous improvement initiatives to enhance customer service quality and response times
• Assist with additional customer service and administrative functions as needed