Customer Service Representative - Sample Receiving
Location: Onsite in Portland, OR Employment Type: Full-Time Pay: Competitive Compensation + Benefits
About the Opportunity
A growing laboratory services organization is seeking a detail-oriented Customer Service Representative to support sample receiving operations and client communications. This position plays a critical role in ensuring customer samples are accurately logged, processed, and communicated throughout the testing lifecycle.
The ideal candidate is highly organized, customer-focused, and comfortable managing multiple priorities in a fast-paced environment while maintaining exceptional attention to detail.
Key Responsibilities
Coordinate the receiving and intake of customer samples from initial communication through system entry
Review sample submission forms and verify information for accuracy and completeness
Enter and manage sample information within internal laboratory and business systems
Communicate with clients regarding sample receipt, status updates, and testing requests
Generate receipt confirmations and assist with pricing and quote verification when needed
Coordinate shipments to third-party laboratory partners as required
Serve as a primary point of contact for customer inquiries regarding services, turnaround times, and sample status
Maintain accurate records of customer communications and sample documentation
Collaborate with laboratory, operations, and accounting teams to ensure efficient workflow and customer satisfaction
Support continuous improvement initiatives to enhance customer service quality and response times
Assist with additional customer service and administrative functions as needed
Numbers & Facts
Location
Portland, OR
Skills
Accountingunmatched
Administrative Skillsunmatched
Alliance/Partner Marketingunmatched
Business Solutionsunmatched
Compensation and Benefitsunmatched
Continuous Improvementunmatched
Customer Relationsunmatched
Customer Satisfactionunmatched
Customer Service Evaluationunmatched
Customer Support/Serviceunmatched
Data Qualityunmatched
Detail Orientedunmatched
Documentationunmatched
Laboratory Operationsunmatched
Multitaskingunmatched
Operational Communicationsunmatched
Organizational Skillsunmatched
Pricingunmatched
Track Customer Issuesunmatched
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