Customer Service Representative

About Us

At SHIK Innovation Group, our vision is to be a catalyst for transformation in the world of marketing and business innovation. We aim to empower brands to not only adapt to change but to lead it—creating strategies that redefine industries, inspire growth, and build lasting impact.

Position Summary

We are seeking a Customer Service Representative to serve as a helpful point of contact for customers and assist with questions, requests, and general service needs. This role is ideal for someone who is personable, patient, and comfortable working in a customer-focused environment.

Responsibilities

• Greet and assist customers in a friendly and professional manner

• Answer questions about products, services, and current promotions

• Identify customer needs and provide appropriate information or assistance

• Address routine concerns and help resolve customer issues

• Follow up on customer requests when additional assistance is needed

• Maintain accurate information regarding customer interactions and feedback

• Support customer engagement activities and promotional initiatives

• Communicate recurring questions or customer feedback to team members

• Help maintain a welcoming and professional customer experience

Qualifications

• High school diploma or equivalent

• Strong communication and active listening skills

• Friendly, patient, and dependable personality

• Customer-focused approach with a professional attitude

• Ability to remain organized in a busy environment

• Comfortable interacting with a variety of customers

• Previous customer service, retail, hospitality, or sales experience is a plus

Benefits

• Paid training

• Professional development opportunities

• Supportive and collaborative workplace

• Opportunities for career growth

• Valuable customer service experience

• Competitive compensation