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Customer Service Representative

Murray Resources

San Antonio, TX

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JOB DETAILS
SALARY
SKILLS
Accounting, CSS (Cascading Style Sheet), Call Centers, Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Fair Debt Collection Practices Act (FDCPA), Finance, HIPAA (Health Insurance Portability and Accountability Act), High School Diploma, Human Resources, Legal, Life Insurance, Marketing, Mathematics, Negotiation Skills, Past Due Accounts, Presentation/Verbal Skills, Sales, Time Management, Vision Plan, Writing Skills, jQuery
LOCATION
San Antonio, TX
POSTED
Today
Job Description

A leading law firm is seeking a Collections CSR to handle client interactions and ensure timely and professional resolution of account-related inquiries. The ideal candidate is a goal-driven and resourceful communicator with strong listening skills andthe ability to navigate complex client needs.

Salary + Additional Benefits:
  • $17/hr
  • Medical, Dental, Vision, Life Insurance
  • 401K - company match

Location: San Antonio, TX 78216
Type of Position: Temp-to-Hire

Responsibilities:
  • Take inbound and outbound phone calls to collect past due accounts.
  • Negotiate payment terms, set up payment plans, and process payments.
  • Monitor debtor accounts and follow-up to ensure payments are made in a timely manner.
  • Utilize various skip tracing techniques and collection strategies to locate the right parties.
  • Review accounts to identify adjustments, discrepancies and create a request for resolution.
  • Handle debtor disputes and overcome objections.
  • Perform all other duties as assigned.

Requirements:
  • Previous experience in customer service and collections within a call center environment
  • High School Diploma or GED
  • Availability of overtime as needed
  • Basic computer skills and math skills required
  • Knowledge of FDCPA, HIPAA, state and local collection laws and the ability to be licensed in all states is required
  • Excellent written and verbal communication skills

#LI-DNI

Meet Your Recruiter

Lindsey Rodriguez
Senior Search Director - Murray Professional

Specializing in matching talent with exciting opportunities in Human Resources, Accounting/Finance, Sales, Marketing, Administrative, and Customer Service.

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About the Company

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Murray Resources

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