Join Molly Maid as a Customer Service Representative
Would you like a new career where you get training and have an opportunity to advance? Do you want to stop working crazy hours and have some flexibility in your schedule?
As a Customer Service Representative, you are a key team member in upholding our commitment to customer satisfaction and professionalism. With a career at Molly Maid, you will bring customers joy and relief and reward yourself in the process.
Ready to join a company and a team that will support you? Apply today - were ready for you.
Preferred Qualifications
Prior customer service office or cleaning experience preferred but not required.
Job Description
This job is right for you if you are self-motivated, thrive in fast-moving environments, and can manage time effectively to meet deadlines. We will teach you everything you need to know about what makes Molly Maid unique, including our proven cleaning process, commercial-grade equipment and supplies, and our unique culture.
Benefits and Pay
Full-time. No nights. No weekends. No holidays.
Receive a guaranteed minimum wage of $14.00 per hour with the ability to make up to $675.00 per week paid weekly.
Earning Potential
Use our proven sales process to reach weekly and monthly targets. EARN EVEN MORE with our attractive incentives.
Training and Development
Paid training on our proven systems that delight customers.
Work Environment
A stable and consistent work schedule.
A fun culture where success is celebrated as a team.
Access to ongoing training.
Branded and comfortable clothing.
Advancement opportunities - we promote from within.
Responsibilities
As a Customer Service Representative, you will be responsible for:
• Grow and retain customers - Answer phone calls with a smile and book estimates and cleans for our valued customers. Do this and well celebrate milestones as a team and have fun in the process. • Communicate with customers and leads in a friendly, positive, and professional manner - Our team members love our customers and you will too. Show them you care about their home, make a connection, and youll win. • Promote our culture and team - Embrace our culture of teamwork and let your positive attitude energize the team. • Customer Satisfaction - Identify and assess customer needs through managing phone, email, and other communication channels. Cheerfully resolve customer concerns, provide appropriate solutions and alternatives, and follow up to ensure resolution.
Requirements
This job will be a great fit for you if:
You feel energized when talking with customers over the phone. You can work with anyone and get along well with different types of people. Youll be spending a lot of time as a team working together. You can meet customer expectations to deliver an experience that they will recommend to their friends and family. You take pride in your attention to detail and a job well done. You are comfortable with a computer and technology, especially Microsoft Office. You have strong interpersonal, oral, and written communication skills. You can multi-task, prioritize, and manage time effectively.
Minimum Requirements
To be considered for this position, you must:
• Be legally authorized to work in the United States • Complete a background check • Be available to work Monday through Friday during the day (7:30am to 5:30pm) • Have a drivers license • Be bilingual in English and Spanish (helpful but not required)
Ready for a Fresh Start?
If thats you, APPLY TODAY!
If you meet the requirements for this position, our system will schedule you for an interview immediately.
You are applying to work for a franchise owner of Molly Maid, not Molly Maid SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.