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Customer Service Representative

CentroMed

San Antonio, TX

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JOB DETAILS
SKILLS
Administrative Skills, Auditing, Best Practices, Calendar Management, Community Health, Community Programs, Community and Social Services, Computer Systems, Credit and Collections, Customer Support/Service, Data Collection, Data Entry, Demographics, Diversity, English Language, Genetics, Healthcare, Healthcare Customer Service, Healthcare Providers, Healthcare Quality, High School Diploma, Homeless Services, Hospital, Insurance, Interviewing Skills, Life Insurance, Mathematics, Medicaid, Medical Records, Medicare, Multilingual, Nonprofit, OSHA, Patient Assessment, Patient Registration, Primary Care, Quality Management, Regulatory Compliance, Reimbursement, Resource Management, Schedule Development, Social Work, Spanish Language, Staff Policies, Team Player, Telephone Skills, The Joint Commission (TJC), Time Management
LOCATION
San Antonio, TX
POSTED
Today
DescriptionCOMPANY OVERVIEWCentroMed is 501(c) (3) non-profit organization that provides healthcare for all populations is a primary care provider and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area. Over the past 50 years, CentroMed has changed lives while remaining dedicated to the mission and vision of being a premier healthcare provider in the community. Join our team of dedicated professionals in providing comprehensive care and quality customer service to our community.Founded in 1971 by CEO and President Ernesto Gomez, PHD, CentroMed has grown from a community-based program focused on providing culturally competent care for underserved populations, to a network of high-quality healthcare clinics across San Antonio and New Braunfels providing full- service health and dental care to all populations, regardless of income limitations.We are a mission focused organization that wants to be the heart of our communities. We invite you to visit CentroMed and discover how we can be your medical home.MISSIONWe improve lives through improving the well-being of families through high quality, compassionate health care.CORE VALUESRESPECT We treat all persons with dignity and compassionINTEGRITY We build trust through honesty, word and deedEXCELLENCE We use best practices to deliver exceptional quality careAFFORDABILITY We manage resources to provide affordable health careTEAMWORK We work together as a team in the interest of patient careJOB SUMMARY:We are searching for our next SUPER STAR ! As the Customer Service Representative (CSR) you will serve as the primary source of contact for patients at CentroMed clinic and as such is responsible for welcoming patients into the system and ensuring they have positive experiences. The CSR is responsible for registration and processing of all patients/families requesting health care, social services and counseling. The CSR is responsible for coordinating encounter data entry to meet program and agency deadlines. The CSR also conducts and records patient financial reviews, billing, collections and data summaries relevant to the agency's annual UDS report and Compliance & Quality Improvement activities.COMPREHENSIVE BENEFIT PACKAGE* Competitive Compensation* Health, Dental, Vision & Life Insurance* Retirement Plans 403(B)- Company Match Contributions* Basic Life Insurance* Basic Life Insurance for your Spouse & Children* Short & Long-Term Disability* Flexible Spending Account (FSA)* Wellness Employee Assistance (EAP)* Travel Reimbursement* Critical Illness insurance, hospital indemnity, accident insurance - These are additional benefits that fit your needs & lifestyle & help you feel extra protected* Additional benefits include: 6 paid company holidays, plus (2) extra floating holidays, paid time off/ vacation time, career development opportunities and many other benefits in a collaborative culture that focuses on work life balance, innovation, & teamwork.* Benefits start after 30 days* Fun & Energetic, Family-Based EnvironmentDUTIES AND RESPONSIBILITIES:* Demonstrate proficiency in establishing and updating accounts in the computer system using name, alias, family members, SSN, and account numbers.* Demonstrate proficiency in entering charges for self-pay, insurance, and eligibility programs. Reconciles charges at the end of each day. Maintains error-free daily balance sheets.* Determine patient eligibility for participation in special programs (i.e., Methodist Healthcare Ministries, and others).* Assist patients and visitors who walk into the clinic. Answer telephones identifying self and name of clinic.* Demonstrate an excellent understanding of insurance (especially Medicaid, Medicare, and CHIP) and eligibility (Methodist Homeless) programs. To include the use of TMHP and Availity to verify current insurance status.* Demonstrate ability to schedule patient appointments according to established protocols.* Maintain 100% productivity rate. Demonstrate proficiency in encounter entries, maintaining logs, knowledge of referrals, and outreach paperwork. Review and update household's financial and demographic information annually.* Perform intake interview on all new patients using a standard registration form and confirm homelessness. Review and update patient registration form and demographic information periodically.* Assemble necessary medical/dental record forms for specific patient categories and initiate encounter form as necessary.* Follow-up on no-shows as directed by Provider.* Maintain excellent personal attire to include uniform, nametag, and compliance with CentroMed appearance as outlined in the Employee Policy Handbook.* Demonstrate excellent attendance and punctuality.* Assist clinical teams in patient assessment via observation and notifies clinician in the event of an emergency.* Abide by policies and procedures dictated in the Employee Safety Handbook, to include maintaining agency, OSHA and JCAHO compliance standards.* Participate in the agency's Quality Improvement Program.* Assists with outreach activities and other duties as assigned by the Director or Supervisor.The above description is a general statement of required major duties and responsibilities performed on a regular and continuous bases. It does not exclude other duties as assigned.RequirementsQUALIFICATIONS:Education: High School Diploma or equivalentExperience: General experience working in a health care setting; and experience with medical data entry preferred.Strong clerical skills to include keyboarding and a good understanding of basic math. Computer knowledge and use ofcalculator.Must possess mental ability to conduct interviews, reconcile encounter reports and conduct audits with a better-than-averageattention to detail.Bilingual English/Spanish (preferred).CentroMed is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

About the Company

C

CentroMed

History

El Centro del Barrio (CDB), which began doing business as CentroMed in 2001, was founded in 1971, operating one counseling program for children and adolescents. CDB was an outgrowth of the National Institutes of Mental Health-funded and Our Lady of the Lake University-sponsored Mexican-American Mental Health Education Project, which aimed to increase the number of Mexican-American social workers providing culturally-competent mental health services in San Antonio’s Westside and Southside barrios. Faced with a loss of funding, CDB’s community advisory board opted in 1973 to incorporate as a nonprofit in order to secure the independent funding needed to continue providing services.

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In the mid-1970s, medical residents from the School of Medicine at the University of Texas Health Science Center at San Antonio conducted health screenings on a elderly CDB clients, finding a disturbing prevalence of undiagnosed medical conditions. These findings raised awareness among CDB staff and community members of the severe shortage of affordable, culturally competent, and geographically accessible primary care services on the Southside. In 1979 CDB opened its first medical clinic, staffed by one physician and one midlevel provider. The clinic was overwhelmed from the start, and in 1981 CDB opened its flagship medical clinic, the South Park Medical Care Clinic.

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Responding to the needs of San Antonio’s most vulnerable residents, CDB has expanded steadily ever since. The first dental clinic was opened in 1987, with the opening of the OB-Gyn/perinatal clinic following in 1988. The Health Care for the Homeless program, through which CDB now co-locates clinics with six area homeless shelters, started in 1989. The Ryan White program, which provides early intervention services for people recently diagnosed with HIV infection, was begun in 1992, as was the Somerset Rural Clinic, serving an area in far southern Bexar County with no other physician services. The Lanier Student Health Center, which serves 14 elementary, middle, and high schools with high rates of poverty, dropout, and teen pregnancy, opened in 1994. The South Park Dental Clinic opened in 2000, and the Southside Clinic followed in 2001.

Several important partnerships were forged over the decades. In addition to the significant federal support received for the Community Health Center, Health Care for the Homeless, and Ryan White programs, CDB became affiliated with the United Way of San Antonio and Bexar County in 1980, and United Way continues to provide significant support for a number of CDB programs. A partnership with Methodist Healthcare Ministries, begun in 1996, provides major support for care of the low-income uninsured, including the homeless. Affiliation in 1997 with the University Health System allows CDB to provide a primary care medical home for patients enrolled in CareLink, the public health care program for the low-income and uninsured. CHRISTUS Santa Rosa Health Care is a major partner in the care of uninsured pregnant women and infants. A partnership with the Kronkosky Charitable Foundation has allowed CDB to build the South Park Dental Clinic and implement the Precious Minds parenting education program in 2002. A number of other federal, state, and local partnerships have provided CDB with funding and in-kind support, and have allowed CDB to integrate services across disciplines and systems.

Commitment to Customer Service

Our consumer-majority Board of Directors monitor and ensure that customer service is evident at all service sites.

Mission

CentroMed is an integrated primary care clinic that provides accessible services of superior quality.

Vision

CentroMed will be a Premier Primary Care Clinic recognized for quality customer service, clinical excellence, comprehensive care and responsiveness to community needs.

Values

Respect: Committed to treat all persons with dignity and compassion.

Integrity: Committed to build trust through honesty, word and deed.

Development: Committed to personal and professional growth.

Excellence: Committed to superior performance, quality care, creative thinking and teamwork.

Stewardship: Committed to maximize our human & financial resources for the care of our community, especially medically underserved residents.

Organizational & Professional Credits

Accredited, The Joint Commission

Member Agency, United Way of San Antonio and Bexar County

Member, Texas Association of Community Health Centers

Member, National Association of Community Health Centers

Member, Community Health Network of South Texas

COMPANY SIZE
500 to 999 employees
INDUSTRY
Healthcare Services
FOUNDED
1971
WEBSITE
https://centromedsa.com/

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