Customer Service Representative

eTeam Inc.

San Diego, CA

Apply

JOB DETAILS

SALARY

$24–$24 Per Hour

SKILLS

10-key (Tenkey) Numeric Keypad, Billing, Communication Skills, Computer Skills, Customer Escalations, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Data Entry, Detail Oriented, ERP (Enterprise Resource Planning), Electronic Data Interchange (EDI), Error Handling, Exceeded Sales Goal, Metrics, Microsoft Office, Multiplatform/Cross-Platform, Order Processing, Presentation/Verbal Skills, Process Improvement, Time Management, Training/Teaching, Writing Skills

LOCATION

San Diego, CA

POSTED

Today

Job Title: Customer Service Rep I
Location: San Diego, CA
Duration: 6 Months

Duties:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Customer Care team is looking for a motivated, innovative, and energetic individual to join our team. With a mindset of always being open to improvement, we are looking for someone to perform these job duties and who looks at how we can improve them.

" Responsible for the timely and accurate data entry and input of customer orders into our Enterprise Resource Planning (ERP) system.

Enter and accurately process a high volume of daily orders (150 - 200 daily).
" Initiate customer contact via phone and or email communication on an as needed basis to verify order information.
" Provide exceptional service to inbound customers over the phone and via email to place new orders and provide availability and delivery information.
" Responsible for the electronic processing and exception handling of electronic orders in system.
" Consistently meet or exceed productivity and quality expectations to support legendary service targets and surpass customer satisfaction; Identify and solve any potential roadblocks that could affect those goals.
" Confidently navigate multiple system applications to deliver legendary service in every interaction throughout the order life cycle.
" Run reports generating order entry snapshots to keep team informed on daily progress and trending versus goals.
" Be an agent of change listen to ideas, share thoughts, and work together to implement process improvements.
" Escalates customer issues to management.
" Provides ongoing data entry support to the Customer Care Department on an as needed basis. Assist Associate Customer Service Representatives with addressing customer expectations.
" Identify any discrepancies or potential obstacles that could impact on-time delivery to effectively communicate with the customer for a timely resolution.
" Be the subject matter expert on the intricacies and fulfillment criteria of multiple ordering platforms.
" Be familiar with the specific customer needs for various public and private research institutions.
" Properly route or address non-technical customer inquiries regarding delivery information of current and previous shipments, the status of their orders, and invoices.
" Maintain a professional level of privacy regarding confidential customer information.
" Actively participate in our daily department meetings, owning metrics and providing thoughtful insight and solutions to challenges.
" Become eligible to serve as a Qualified Trainer for the team.
" Other projects or responsibilities as may be required.

Nothing in this job description restricts management s right to assign or reassign duties and responsibilities of this job at any time.

Skills:
Minimum Qualifications Education and Experience

" 2-3 years of applicable Customer Service experience
" 2-3 years of experience entering high volume of data or orders (150-200 daily)
" 2 years of experience with Enterprise Resources Planning (ERP) systems
" 2 years of experience with Customer Relationship Management (CRM) systems
" Strong computer skills, minimum intermediate proficiency with MS Office programs

" Ability to work in a dynamic, fast-paced environment
" Independent self-started who strives to meet and exceed goals
" Strong attention to detail accuracy is essential
" Proven excellent verbal/written communication
" Proven track record of de-escalating customer issues with sympathy and empathy

Education:
Preferred Qualifications Education and Experience
" Bachelor s Degree or equivalent combination of education and experience
" Proficient knowledge of Enterprise Resources Planning (ERP) systems
" Proficient knowledge of Customer Relationship (CRM) systems
" Proficient experience with EDI order processing
" Experience with multiple order source platforms
" A desire to enact change and strive for innovation
" Proficiency with 10-key

Duties:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About the Company

eTeam Inc.

Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.

COMPANY SIZE

100 to 499 employees

INDUSTRY

Other/Not Classified

FOUNDED

1998

WEBSITE

www.eteaminc.com

Resume Resources

Free Resume Templates Free Resume Builder