Customer Service Representative
Location: San Diego, CA 92108
Pay: $25.00/hour
Job Type: Temp-to-Hire
Schedule: Monday-Friday, 8:00 AM-5:00 PM (Full-Time, Onsite)
Position Summary
A respected healthcare organization in San Diego is hiring Customer Service Representatives to support patients calling into a centralized access and scheduling center. This role is ideal for someone who is confident handling a high volume of inbound calls, enjoys structured environments, and takes pride in providing accurate, professional support.
As a CSR, you will assist patients with appointment scheduling, general inquiries, and routing requests to the appropriate clinical teams while following established guidelines and quality standards.
This is a full-time, onsite role with strong potential to convert to permanent employment based on performance.
Responsibilities
Answer continuous inbound calls from patients seeking assistance with appointments and services
Schedule, confirm, reschedule, and cancel appointments using internal systems
Listen carefully to patient requests and determine appropriate next steps or escalation paths
Document all interactions clearly and accurately in real time
Create detailed messages for providers, nursing staff, and clinical departments
Provide courteous, efficient service while maintaining productivity and quality benchmarks
Remain calm and professional when handling upset or frustrated callers
Follow HIPAA, compliance, and internal customer service standards
Support additional administrative tasks related to patient access and scheduling
Qualifications
High School Diploma or GED required
1+ year of customer service, call center, or patient-facing experience preferred
Strong communication and active listening skills
Ability to multitask and work across multiple computer systems
Detail-oriented with solid documentation skills
Professional phone presence and reliability
Nice to Have
Previous healthcare, medical office, or scheduling experience
Familiarity with medical terminology
Experience in high-volume or metrics-driven call centers
Role Details
Onsite attendance required
Standard weekday business hours
Structured training and measurable performance expectations
Why People Stay and Convert
Stable, full-time daytime schedule
Clear processes and defined expectations
Hands-on healthcare experience with multiple departments
Long-term opportunity with a well-established organization
Pay Details: $25.00 per hour
Search managed by: Nicolette Suskauer
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
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