Customer Service Representative

Client Service Representative (CSR)

The purpose of this position is to provide outstanding client service. The Client Service Representative (CSR) answers the phone, differentiates between routine and emergency cases, schedules appointments, greets clients, admits and checks out patients, processes payments, manages financial information, and communicates information between clients and staff.

The CSR enjoys working with people and diverse clients and is caring, friendly, and efficient. Creates a warm and welcoming impression. Remains professional and courteous while handling multiple tasks with many interruptions. Firmly believes in the quality of care provided and communicates this sense of assurance to clients. Understands our services and recommendations and clearly communicates them to clients. Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional or discourteous. Remains calm and collected in the face of emergency situations.

Ultimately, it is the CSR who creates a good first and last impression on our clients. The importance of this role cannot be over-emphasized. Must be able to withstand unpleasant odors and noises.

Directly reports to the CSR Team Leader and/or Practice Manager. Periodically receives direction from the Practice Manager and veterinarians.

Primary Responsibilities

• Telephone Communication
• Client Relations
• Hospitality
• Appointment Scheduling
• Computer Use and Maintenance
• Marketing and Client Education
• Procedures and Protocols
• Recordkeeping and Filing
• Patient Admittance
• Cash Handling
• Facility Maintenance
• Personal Conduct
• Additional Duties

Requirements

• HS Diploma or educational equivalent.
• Knowledge of general office practices and procedures, Client Service Representative (receptionist) duties, and telephone techniques.
• Demonstrated ability to perform clerical work with speed and accuracy, use a multiple-line telephone system, and handle cash and other forms of payment.
• Experience with patient records, obtaining relevant information from clients, and accurately entering a variety of information in patient records.
• Ability to complete assigned tasks in the time allotted without direct supervision.
• Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
• Excellent interpersonal communication skills.
• A commitment to outstanding client service.
• Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.
• Ability to stay on task and work energetically for entire shift, sometimes exceeding from 8-10 hours per day.
• Preferred: Knowledge of veterinary medical terminology and procedures and general computer skills.
• Preferred: At least 1 years' recent experience in an office or medical environment, with increasing responsibilities.

Benefits:

• 401k with match
• Outstanding benefit package including medical, vision, dental, life insurance, HSA and more! (For Full Time employees)
• Paid time off and sick leave (for full time employees)
• Veterinary service/product discounts

Here's what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.(FT)
• Paid time off and holidays, because your personal time matters. (FT)
• A supportive, collaborative environment where everyone feels a sense of belonging.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.

Compensation: $18-$21/hr depending on experience