Customer Service Representative

ROHM

San Diego, CA

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JOB DETAILS

SALARY

$21–$24 Per Hour

SKILLS

Accounting, Administrative Skills, Analysis Skills, Business Administration, Business Skills, Communication Skills, Computer Software, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Customer/Consumer Behavior, Data Entry, Database Administration, Detail Oriented, Develop and Maintain Customers, Electronics, Field Sales, High Tech Industry, Inside Sales, Interpersonal Skills, Inventory Management, Japanese Language, Logistics, Mandarin Chinese Language, Materials Planning, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multilingual, Negotiation Skills, Order Delivery, Order Management, Order Processing, Organizational Skills, Physical Demands, Post-Sales, Pre-Sales, Prepare Correspondence, Presentation/Verbal Skills, Problem Solving Skills, Product Pricing, Purchasing/Procurement, Sales, Sales Communications, Sales Support, Semiconductors, Shipping/Receiving, Spanish Language, System Test, Team Player, Time Management, Vehicle Driving, Willing to Travel, Writing Skills

LOCATION

San Diego, CA

POSTED

Today

SUMMARYROHM Semiconductor USA, LLC has an immediate opening for a motivated, detailed Customer Service Representative to become part of our Customer Service Sales Support team. We are seeking individuals with entry to junior level experience who enjoy working in a fast-paced environment. The office location is in Otay Mesa (San Diego county). Hybrid work schedule. The qualified Customer Service representative will be responsible for performing routine administrative and sales support duties including process orders, prepare correspondence and fulfill customer needs to ensure customer satisfaction. Interface with internal and external customers effectively and timely for the delivery of pre-and post-sales activities to maintain positive customer relations. Familiarity with standard concepts, practices, and procedures within the industry. Relies on instruction and pre-established guidelines to plan and accomplish goals.DUTIES AND RESPONSIBILITIESTo perform this job successfully, an individual must be able to perform each essential function satisfactorily.* Perform administrative sales support tasks for outside/field sales, CS members, reps, accounting and other end users* Data entry of customer orders* Respond to customers regarding product orders* Manage order information for customers (cross-references, stock availability, expediting orders, delivery dates, product specs, and pricing); modify orders per customer requests* Prepare quotes on orders for Outside Sales* Communicate professionally and effectively with customers, outside sales, and other internal users by phone, email, and/or in person; (may include ROHM Japan counterparts)* Learn key features and benefits of ROHM products and service offerings to provide the appropriate product/service in a particular market or end user type* Participate in departmental meetings; learn about current policies, trends and technologies in the industry* Give feedback on processes and communicate insights based on customer behavior* Perform other duties as may be assignedQUALIFICATIONSEducation/Training and Experience:* Ideally 1-3 years' experience of performing customer service or related administrative sales support functions is required, preferably in a semiconductor, electronics or high-tech industry.* Minimum of HS degree or equivalent is required. Preferably 2 years' post-secondary education or training; or recent college graduate with a bachelors degree in business or office administration, or an equivalent combination of education/training and experience.* Database management and Microsoft Office Suite (Outlook, Word, and Excel at intermediate level is required), Internet and custom and other computerized-systems (testing may be given).* Detail-oriented and results-driven skills* Demonstrate professional business acumen* Strong communication abilities - oral, written, and listening* Possess effective organizational and negotiation skills* Bilingual skills are a plus - Japanese, Spanish, Mandarin or Chinese; Japanese especially desired/beneficialBackground and Knowledge of:* Office/Business administration* Order management and sales concepts* Procurement, logistics, materials planning, inventory management and shipping/receiving concepts* Common and industry computer software applicationsAbilities/Attitudes:* Coordinate efforts of several individuals to achieve a work goal* Recognize and respond successfully to problem situations* Display good interpersonal skills and maintain smooth working relations with people inside/outside the department* Complete assigned tasks within specified time limits* Some/light travel as required* Diligent customer follow-up* Understand job procedures, equipment and methods, responsibilities and scope of duties* Demonstrate a consistent, dependable work effort, and a positive work attitude* Work closely in a team environment and work independently with general supervision* Display initiative, motivation and use of good judgmentOther Skills Required: Time Management, Critical Analysis, Problem-solving, Computerized Systems, Organizational, Communication, Negotiation, Interpersonal, Attention to Detail, Ability to work in diverse and fast-paced environments or flexible to changing directions, Ability to conduct presentations, Business AcumenWork Conditions/Physical Requirements: Office environment, driving vehicle, airline flights, lift, stand, sit, bend, reach, pull, repetitive motionROHM offers a competitive salary and benefits package. Job Code and salary requirements should be submitted for full consideration. Salary range: $21.00 - $24.00 per hour DOE. Upon request, reasonable accommodation will be provided to applicants and employees with qualifying disabilities. Please contact resumes@rohmsemiconductor.com or 858.625.3600 for assistance with applying. Selected candidates will be required to meet pre-employment screenings.APPLY by creating your online profile today! A resume is not a substitute of an employment application.Power Up at ROHM!No agencies and no phone calls please.

About the Company

ROHM

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