Customer Service Representative

Job Description:

Now hiring for a Customer Service Representative

Location: San Fernando, CA

Pay Rate: $20.00 - $25.00 per hour

Bring Your People Skills. We'll Bring the Opportunity.

Looking for Customer Service Representative jobs in San Fernando where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

If your skills and experience are a good match for this role please apply today. This opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates.

Job Duties

• Answer incoming customer calls, emails, and inquiries in a professional manner.
• Process customer orders, returns, exchanges, and order modifications.
• Provide order status updates and shipment tracking information.
• Resolve customer issues and escalate concerns when necessary.
• Maintain accurate customer records and account information.
• Enter data into ERP, CRM, and internal systems.
• Coordinate with sales, warehouse, shipping, and production departments to ensure timely service.
• Prepare invoices, reports, and other administrative documents as needed.
• Assist with general office support and administrative tasks.
• Maintain a high level of customer satisfaction through professional communication and follow-up.

Requirements

• High School Diploma or GED.
• Minimum 1 year of customer service, administrative, or office support experience.
• Strong computer skills, including Microsoft Word, Excel, Outlook, and data entry.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Ability to work independently and as part of a team.
• Professional demeanor and positive attitude.

Preferred Qualifications

• Experience in manufacturing, distribution, logistics, or warehouse environments.
• Experience with ERP or CRM systems.
• Bilingual English/Spanish preferred.
• Previous order entry or inside sales support experience.

Physical Capabilities

• Ability to sit for extended periods while working at a computer.
• Frequent use of a telephone, keyboard, and office equipment.
• Occasionally lift up to 20 pounds.
• Ability to move throughout the office as needed.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

"Always keeping in touch. Even when I had a couple jobs to pick from they kept looking for interviews. To try and find something that best suits me" Staffmark Associate

Turn your people skills into a paycheck. Start here.

What You Will Do

As a Customer Service Representative you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.

A Customer Service Representative supports customers by providing knowledgeable assistance and helping resolve questions through professional communication and attentive service. This role requires strong listening skills, organization, and attention to detail.

The Customer Service Representative works closely with coworkers and customers to ensure requests are handled accurately and efficiently while maintaining positive business relationships. Dependability and professionalism contribute to long-term success.

This career rewards individuals who enjoy helping others while supporting excellent customer experiences.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.