Customer Service Representative

We always do the right thing, the right way.

Job Title: Customer Service Representative

Job ID: 682 - Customer Service Representative

Location: San Marcos, CA

Department: Customer Service

Reports To: Customer Service Manager

Job Type: Full-Time

Compensation: Up to $28.61 per Hour+ Incentive Compensation Eligibility

Summary:

At Aptiv Interconnect, we inspire the world's most innovative teams by doing the right thing, the right way. We are seeking a customer-focused, organized Customer Service Representative to serve as a pivotal point of contact for both internal teams and external customers.

This role primarily focuses on order entry, administrative support, and proactively addressing customer inquiries to ensure smooth operations and exceptional customer satisfaction. Guided by our core values of Think and Act Like Owner, One Team, and Pay to Win (TOP), you will work closely with cross-functional teams to resolve issues, drive team success, and empower our customers to shape the future.

Leadership & Core Responsibilities

Order Management & Operational Execution

• Order Processing & Accuracy: Efficiently enter customer orders into the system, ensuring all details are captured accurately to streamline delivery.
• Document Preparation: Prepare and distribute sales-related documents, including quotations, invoices, and reports, to support seamless customer transactions.
• Production & Order Tracking: Regularly track the status of customer orders and proactively provide updates, keeping customers informed throughout the order lifecycle.

Customer Relationship & Cross-Functional Collaboration

• Customer Support & Issue Resolution: Field customer inquiries and concerns promptly, delivering professional, solutions-oriented support that builds long-term loyalty.
• Cross-Functional Alignment: Work closely with Engineering, Production, Planning, Shipping, Account Managers, and Business Development teams to identify potential scheduling risks, escalate concerns, and resolve order management issues.
• Sales Strategy & Insights: Monitor sales activities, prepare relevant reports, and provide updates and insights to the Sales team to help drive overall success and fulfill customer expectations.

Position Requirements

Education & Technical Qualifications

• Education: High school diploma or equivalent required (degree in Business Administration or a related field preferred).
• Experience: Previous experience in a sales support, customer service, or administrative role within manufacturing or a related industry.
• Industry Domain: Familiarity with sales processes, order entry operations, and customer service principles in a fast-paced environment.
• Regulatory Compliance: U.S. Person

Certifications & Competencies

• Certifications: [Insert required or preferred certifications, e.g., PMP, PE, Lean Six Sigma].
• Systems Proficiency: Epicor, Proficiency with Google Workspace (Gmail, Drive, Sheets, Docs, Slides) required; experience with HR/communication platforms (ADP) preferred
• Core Competencies: Excellent written and verbal communication skills, strong organizational ability and attention to detail, strong problem-solving initiative, and the ability to work both independently and collaboratively within a team.

Compensation, Benefits & Legal

Total Rewards & Compensation

• Base Salary Range: $25.00 - $28.61 per Hour, based on experience and qualifications.
• Incentive Compensation: AIP target 5%
• Benefits & Perks: Comprehensive healthcare coverage, 401k, paid time off, and continuous professional development opportunities. Learn more https://www.aptiv.com/en/jobs.

EEO Statement

Aptiv is an Equal Opportunity Employer (Minorities/Women/Protected Veterans/Individuals with Disabilities). We adhere to all federal, state, and local laws governing non-discrimination and strictly prohibit workplace harassment of any kind.