Customer Service Representative

Customer Service Representative

Location: Santa Clara, CA 95050

Pay Rate: $24.50/hour

Schedule: Monday-Friday, 3:00 PM-11:30 PM

Training: May train on the day shift for 2-3 weeks

Interview Required: No

Job Responsibilities

• Assist customers, business partners, and drivers by phone and email.

• Handle customer complaints professionally and resolve issues.

• Monitor delivery route progress and provide updates as needed.

• Scan haul-away pods and verify required stamps.

• Process delivery order changes and cancellations.

Requirements

• Experience with Microsoft Office, including Word, Excel, PowerPoint, and MS Project.

• High school diploma or equivalent preferred.

• At least 1 year of related experience preferred, ideally in a call center.

• Strong customer service and problem-solving skills.

• Ability to multitask and stay organized in a fast-paced environment.

• Ability to work under pressure while providing excellent customer service.

Category Code: JN003

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SeniorityLevel: Associate