Aerospace customer service professional acts as the vital link between clients, manufacturers, and internal teams. They manage contracts, process orders, resolve technical or warranty issues, and ensure strict compliance with strict aviation regulations. [1, 2, 3, 4]
Typical duties and requirements for this role feature the following expectations:
Core Responsibilities
Order & Contract Management: Process sales orders, prepare quotes, and review contracts while ensuring technical compatibility and regulatory compliance. [1, 2, 3]
Cross-Functional Collaboration: Coordinate with engineering, production, logistics, and quality assurance teams to track shipments, meet tight transit deadlines, and facilitate returns. [1, 2, 3]
Client Communication: Serve as the primary point of contact for customer inquiries, proactively provide delivery updates, and resolve complaints regarding products or maintenance services. [1, 2]
Troubleshooting: Support configuration changes, handle warranty claims, and coordinate immediate responses to urgent situations. [1, 2, 3]
Record Keeping: Document interactions and manage forecasts via customer portals, ERPs, and internal databases. [1, 2]
Qualifications & Skills
Experience: 1–3 years in customer service, account management, or logistics within a technical or aviation industry.
Education: High School Diploma or equivalent; a bachelor's degree is preferred for higher-tier or account management positions.
Technical Aptitude: Familiarity with reading engineering drawings, aerospace specifications, and industry quality standards.
Soft Skills: Exceptional written and verbal communication, active problem-solving, and the ability to maintain composure during high-pressure situations (e.g., AOG—Aircraft On Ground situations). [1, 2, 3, 4, 5]
\nCompany Description
Join a strong, stable but growing aerospace company that is going places. This is your opportunity to gain aerospace experience. We have multiple openings spanning from trainee to experienced operator with set-up experience.
Excellent company benefits, including 401(k) with match.
Come grow with us!
Company Description
Join a strong, stable but growing aerospace company that is going places. This is your opportunity to gain aerospace experience. We have multiple openings spanning from trainee to experienced operator with set-up experience. \n\nExcellent company benefits, including 401(k) with match.\n\nCome grow with us!
Numbers & Facts
Location
Santa Clarita, CA
Skills
Aerospace Engineeringunmatched
Aerospace and Defenseunmatched
Aviation Industryunmatched
Claims Processingunmatched
Contract Managementunmatched
Contract Reviewunmatched
Cross-Functionalunmatched
Customer Relationsunmatched
Customer Service Managementunmatched
Customer Support/Serviceunmatched
Engineering Drawingunmatched
Forecastingunmatched
High School Diplomaunmatched
Industry Standardsunmatched
Logisticsunmatched
Maintain Complianceunmatched
Maintenance Servicesunmatched
Order Processingunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Quality Assuranceunmatched
Quality Metricsunmatched
Record Keepingunmatched
Regulatory Complianceunmatched
Resolve Customer Issuesunmatched
Salesunmatched
Sales Managementunmatched
Testingunmatched
Time Managementunmatched
Writing Skillsunmatched
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