Job Description
Job Title: Customer Service Representative SAP
Location: Deer Park, TX
Duration: 06 months contract
Summary:
Location: Deer Park, TX
Duration: 06 months contract
Summary:
- 3+ years of customer service experience in a business-to-business (B2B) environment.
- Experience supporting customers in manufacturing, chemical, oil & gas, industrial, export, or related sectors.
- Experience working in fast-paced, high-volume environments.
- Proven ability to resolve customer issues and manage escalations professionally.
Technical Skills
- Experience with SAP or a similar ERP system preferred.
- Ability to process customer orders, track shipments, manage open orders, and review inventory availability.
- Proficiency in Microsoft Office, especially Outlook and Excel.
Key Responsibilities
- Receive and process customer purchase orders.
- Manage order entry, order maintenance, and shipment tracking.
- Partner with Planning, Manufacturing, Logistics, and Warehousing teams to ensure on-time delivery.
- Communicate proactively with customers regarding order status, supply issues, and delivery updates.
- Investigate and resolve order discrepancies, shortages, and customer concerns.
- Maintain accurate documentation and customer records.
Desired Competencies
- Strong communication and relationship-building skills.
- High level of accountability and sense of urgency.
- Critical thinking and problem-solving ability.
- Strong organizational skills and attention to detail.
- Ability to work independently while collaborating effectively across functions.
- Positive, professional, customer-focused attitude.
Preferred Background
Candidates with recent experience in:
- Manufacturing
- Chemical industry
- Oil & Gas
- Industrial products
- Export/customer logistics environments
Potential Disqualifiers
- Little to no customer-facing experience.
- Backgrounds that are primarily administrative with limited customer interaction.
- Limited experience in industrial or manufacturing environments
Numbers & Facts
| Location | Deer Park, TX |
| Industry | Staffing/Employment Agencies |
| Company Size | 100 to 499 employees |
| Year Founded | 1990 |
| Website | http://www.sunrisesys.com/ |
About Company
Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry. More than two and a half decades later, we pride ourselves on being at the forefront of the staffing industry. Combining our deep industry expertise, insights, and global resources, we have partnered with our clients to connect them with top professionals across several different industries.
We provide cost-effective Managed Staffing Solutions, Information Technology and Information Technology Consulting Services to several Fortune 500 companies and U.S. Government agencies. We provide our clients with flexible engagement models and customized products that are budget and time specific. Understanding the challenges that every business faces, we offer our services either on-site at the clients' site or from one of our globally distributed technology centers. Our onshore and offshore development capabilities ensure that we excel at meeting customer requirements every single time.
Our collective business experience spans over two and a half decades and ranges from:
- Business, management, and technical fields
- Information technology consulting and software solutions.
- Providing strategic support for the development and long-term growth of new business ventures across several industries including but not limited to; accounting, banking, finance, and recruitment.
- Motivating technology staff and establishing partnerships with Fortune 500 companies
Sunrise Systems has a vast range of competence in:
- Design, development, and support of cloud-based solutions from simple to highly complexed
- Database administration of multi-platform applications, complex databases, and web-based environments that include all aspects of installation, planning, maintenance, and monitoring.
- Data processing and data migration
- Application re-engineering and platform migration
- Working with the Information Systems and end-user communities at all levels to resolve issues and establish consensus.
Skills
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