Customer Service Representative

JOB SUMMARY

The Customer Service Representative plays a vital role within the Customer Service Department, supporting the Clerk’s Office by ensuring accurate processing of transactions, and compliance with applicable laws and administrative orders. A Customer Service Representative prioritizes attention to detail and has the responsibility for interacting with the public in a confident manner. Customer Service Representatives must have the ability and commitment to follow written procedures for a significant range of tasks. Customer Service Representatives must possess superior communication and organizational skills to thrive in a fast-paced customer service environment, while also processing and maintaining court records. Customer Service Representatives must act in compliance with legal requirements and established internal policies and procedures. This position is responsible for executing clerical and administrative tasks related to traffic, misdemeanor and felony cases ensuring the integrity and accessibility of court records.

As an integral part of the Clerk of the Circuit Court and County Comptroller’s Office, the Customer Service Representative is expected to maintain the highest standards of accuracy, professionalism, and customer service, providing support to the public. Responsibilities include creating court records, processing legal documents, and responding to customer inquiries related to case status and procedural requirements.

The Traffic and Fines Customer Service Representative must demonstrate proficiency in processing the payment of fines, fees and costs in traffic, felony, misdemeanor and municipal county ordinance cases, ensuring strict compliance with all cashiering policies and procedures. This role requires exceptional attention to detail and efficiency to ensure all case-related data is processed accurately and in a timely manner.  Customer Service Representatives are expected to navigate complex legal documentation and ensure proper docketing and indexing of records to uphold the integrity of the judicial system.

This position demands strong organizational and time management skills to handle multiple priorities in a fast-paced environment, along with excellent communication abilities to assist internal and external stakeholders courteously and professionally. Additionally, the Customer Service Representative plays a critical role in continuity of operations planning (COOP), ensuring essential court services remain operational in the event of an emergency. This includes understanding the department’s emergency response protocols and being prepared to assist with critical functions as needed.

In all interactions, the position exemplifies the Clerk and Comptroller’s core values of integrity, making a difference, and proficiency, while promoting a culture of accountability, commitment, and trustworthiness. By setting high standards for professionalism in appearance and demeanor, leaders promote respectful work and service environments that emphasize individual commitment to excellence and integrity across all functions.

The Clerk and Comptroller retains the right to change or assign other duties to this position to align with the mission, core values, and goals of the organization.

Drug Free Work Environment 

EOE/AA/ADA 

#LI-OD1