Call Volume, Communication Skills, Crisis Management, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Problem Solving Skills, Resolve Customer Issues, Sales, Staff Training
LOCATION
Sarasota, FL
POSTED
Today
Your Job pWe are looking for a customer-oriented service representative to provide product/services information as well as accurately and efficiently resolve any developing problems that our customers might face.br br The ideal candidate is excited to help customers and works with patience, understanding, and excellent communication. Customer service representatives can step into the customers' shoes and advocate for them when necessary. Gathering customer feedback, problem solving, and responding efficiently to customer inquiries to maintain high customer satisfaction is the priority./p Your Day br p strongCustomer Service responsibilities may include the following:/strong br ul liManaging high volumes of incoming calls. liGenerating sales leads. liIdentifying and assessing customers' needs. liBuilding sustainable relationships and trust with customers through open and interactive communication. liProviding accurate, valid, and complete information by using the proper tools and training. liMeeting personal/customer service team sales targets and call handling quotas. liHandling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution. liKeeping records of customer interactions, processing customer accounts and filing documents. liFollowing communication procedures, guidelines and policies. liTaking the extra mile to engage customers./ul br strongYou will need to have the following:/strong br ul liProven customer support experience or other experience as a client serv Your Gain br p strongWhat you may gain while on the job:/strong br ul liStaying active - the job will keep you busy throughout the day. liCustomer service skills - dealing with multiple customers, co-workers and superiors. liEnhanced communication skills - learning how to talk to diverse sets of customers, co-workers and superiors. liProblem solving and crisis management skills - avoiding and resolving potential negative customer experiences. liTeamwork - partnering with co-workers and supervisors to ensure customers are satisfied. liTeaching management skills - helping train and prepare new employees for the job. liRewarding career - opportunities for training, advancement to supervisory or management roles. Those with prior experience increase their chances of getting promoted or earning higher pay./ul /p Your Experience 1 Year