CUSTOMER SERVICE REPRESENTATIVE

Metcalfe Enterprises Llc
  • Sarasota, FL
    2 days ago

    Job Description

    Job Description

    Job Description
    FAMILY-OWNED 3 RD GENERATION COMPANY SEEKING A
    CUSTOMER SERVICE REPRESENTATIVE - We offer a MONDAY-FRIDAY WORK WEEK, NO WEEKENDS!!
     PAY: HOURLY NEGOTIABLE DOE SPANISH A +

    PAID TIME OFF & Holiday Pay
    401K with company matching
    Medical, Dental, Vision & Life Insurance Benefits

    Responsibilities:
    Provide information about the products and services to clients
    Work with Customer on setting up their insurance claim
    Manage customers appointment and scheduling based on data entered on
    internal CRM software
    Handle customer inquiries and complaints
    Document and update customer records based on interactions
    Develop and maintain a knowledge base of the evolving products and services
    Sales Support

    Qualifications:
    Ability to build rapport with clients
    Ability to prioritize and multitask
    Positive and professional demeanor
    Excellent written and verbal communication skills

    Job Type: Full-time
    Benefits offered
    401(k) matching
    Dental insurance
    Employee discount
    Health insurance
    Life insurance
    Paid time off
    Vision insurance
    Ability to commute/relocate: SARASOTA, FL: Reliably commute or planning to
    relocate before starting work (Preferred)
    We comply with all applicable laws regarding background checks and will provide additional details during the hiring process

    Equal opportunity employer
    Military veterans are encouraged to apply, we appreciate your Service!
    We comply with all applicable laws regarding background checks and will provide additional details during the hiring process
    Job Type: Full-time

    Numbers & Facts

    LocationSarasota, FL

    Skills

    • Background Investigationunmatched
    • Communication Skillsunmatched
    • Customer Relationship Management (CRM) Systemsunmatched
    • Customer Support/Serviceunmatched
    • Establish Prioritiesunmatched
    • Insuranceunmatched
    • Knowledge Baseunmatched
    • Life Insuranceunmatched
    • Multitaskingunmatched
    • Presentation/Verbal Skillsunmatched
    • Resolve Customer Issuesunmatched
    • Sales Supportunmatched
    • Vision Planunmatched
    • Writing Skillsunmatched

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