Job Summary We seek a positive, friendly Front Desk Customer Service Representative to provide exceptional service to our Condominium association owners, tenants, and guests. The Customer Service Representative will assist with work order processing, issuing car passes, receiving monthly fees, opening mail, and filing. Responsibilities also include maintaining communication with other staff members and answering and directing phone inquiries promptly and accurately. The Customer Service Representative must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide a professional and exceptional customer service experience.
Responsibilities
Learn and assist with the operations and activities of the condominium association
Take work orders and answer questions via phone, email, and in-person
Build rapport with the owners, renters, guests, and vendors
Ensure compliance with Certificates of insurance
Data Entry of Work Orders in Pilera Software
Qualifications
Friendly and outgoing personality
Familiarity with Association and Lifestyle industry standards
Proficient in English; knowledge of other languages is a plus
Computer literacy
Able to resolve issues with a customer-focused orientation
Able to lift 30 pounds
Numbers & Facts
Location
Sarasota, FL
Skills
Communication Skillsunmatched
Computer Skillsunmatched
Condominiumsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Data Entryunmatched
English Languageunmatched
Industry Standardsunmatched
Insurance Documentationunmatched
Lift/Move 30 Poundsunmatched
Maintain Complianceunmatched
Order Processingunmatched
Resolve Customer Issuesunmatched
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