Automotive Repair and Maintenance, Case Management, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Customer/Client Research, Detail Oriented, Email Management/Administration, Interpersonal Skills, Microsoft Office, Problem Solving Skills, Reporting Skills, Research Skills, Resolve Customer Issues, Sales Management, Salesforce.com, Typing, Vehicle Fleets, Writing Skills
We are seeking a detail-oriented Customer Support Specialist focused on email and case management to join a fast-paced support team.
Key responsibilities include managing emails and service cases via CRM (Salesforce), researching and resolving customer issues, supporting account managers with fleet-related requests, handling inquiries about vehicles and accounts, collaborating across departments, making follow-up calls, updating customer data, processing requests, and generating reports.
Requirements include 2+ years of office-based customer service experience, strong written communication, attention to detail, proficiency with Microsoft Office, and a typing speed of 40+ WPM. Preferred qualifications are experience with CRM systems, case management, or fleet services.
This is an entry to mid-level, contract role based in Schaumburg, IL, offering benefits and a pay of $20/hr. The position is fully onsite with an application deadline of May 21, 2026.
Ideal candidates are proactive problem-solvers with strong research skills, interpersonal abilities, and a customer-first mindset.
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TEKsystems
About TEKsystems:
- We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
- The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
5,000 to 9,999 employees
Staffing/Employment Agencies
https://www.teksystems.com/en/