Customer Service Representative & Scheduling Coordinator

HVAC Service Coordinator / Dispatcher (Experienced)

Charlotte, NC (In-Office)
Full-Time | Monday–Friday | 8:00 AM – 5:00 PM (Some Flexibility Required)

Compensation

$45,000 – $72,000 total annual earnings
(Base pay + monthly performance bonuses)

• Equivalent to roughly $22–$26/hr base + bonus
• Bonuses tied to efficient scheduling and profitability
• Most people who take ownership of this role trend toward the top end within their first year

About the Role

This is not an entry-level position.

Monarch Air, Heat & Geothermal is hiring a Service Coordinator / Dispatcher to help manage scheduling, customer communication, and daily job flow across our HVAC and geothermal operations.

This role sits at the center of the day-to-day operation. You’ll be working directly with technicians and the operations team to keep the schedule tight, jobs moving, and customers informed.

If you’ve ever been the person who keeps things organized, catches issues early, and makes sure nothing falls through the cracks—this is that role.

What You’ll Be Doing

• Manage and optimize daily and weekly service schedules
• Coordinate between customers, technicians, and internal team
• Keep technicians fully utilized and minimize schedule gaps
• Handle inbound calls, scheduling, and customer updates
• Manage reschedules, cancellations, and schedule adjustments
• Track job progress and make sure work is completed
• Catch issues early and help resolve them before they become problems

What Makes Someone Successful Here

• You’ve handled scheduling, dispatching, or operations coordination before
• You stay organized even when things get busy
• You don’t wait to be told what to do—you take ownership
• You’re comfortable making decisions and adjusting on the fly
• You like being the person that keeps everything moving

Work Environment & Benefits

• Office-based role in Charlotte, NC
• Structured systems (Housecall Pro) so you’re not guessing
• PTO 
• Paid holidays
• Medical Insurance
• Optional Dental & Vision Insurance
• Regular team building and events
• Small team where your work actually matters

Growth Path

This role is designed to potentially grow into:

• Senior Dispatcher / Operations Coordinator
• Office or Operations Leadership

About Monarch

If you’re someone who likes keeping things organized, making sure things run right—and wants to grow with a company that’s actively building something—you’ll fit in well here.

Monarch Air, Heat & Geothermal is a fast-growing HVAC company specializing in high-efficiency and geothermal systems across the Carolinas.

We’re building something with intention—better systems, better customer experience, and a stronger internal team.

Most days are busy, things move quickly, and everyone pulls their weight. It’s also just a good group to be around, which makes a difference.

This isn’t a corporate environment where you’re just another number. It’s a place where the right people can step in, take ownership, and grow with the company.

If you like being part of a team that’s improving, evolving, and building something bigger, you’ll fit in well here.