Communication Skills, Computer Skills, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Documentation, High School Diploma, Presentation/Verbal Skills, Problem Solving Skills, Product Support, Quality Management, Resolve Customer Issues, Staff Training, Time Management, Track Customer Issues, Training/Teaching, Writing Skills
Our client, a customer-focused company, is seeking a dedicated Customer Service Representative to join their team in Scranton, Pennsylvania. This part-time role will involve assisting customers with inquiries, providing product information, and resolving issues to ensure a high level of satisfaction. The ideal candidate will have strong communication skills and a passion for helping others.
In this position, you will be responsible for managing customer interactions across various channels, including phone, email, and chat. You will receive training to familiarize yourself with the company's products and services, enabling you to provide effective support. This is an excellent opportunity for individuals looking to gain experience in a fast-paced environment while honing their customer service skills.
Responsibilities
- Respond to customer inquiries in a timely manner
- Provide detailed product information and support
- Resolve customer issues and complaints
- Maintain accurate customer records and documentation
- Collaborate with team members to improve service quality
- Assist in training new staff as required
Requirements
- Strong verbal and written communication skills
- Ability to work in a fast-paced environment
- Basic computer skills and familiarity with CRM systems
- Excellent problem-solving abilities
- Willingness to learn and adapt to new processes
- High school diploma or equivalent
Benefits
- Flexible part-time hours
- Opportunity for growth within the company
- Employee discounts on products and services
- Comprehensive training and development
- Supportive team environment
- Access to wellness programs