Customer Service Representative

Robert Half

Seattle, WA

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JOB DETAILS

SKILLS

Accounting, Administrative Skills, Clinical Support, Communication Skills, Customer Support/Service, Detail Oriented, Disability Insurance, Finance, Healthcare, Legal Support Skills, Life Insurance, Marketing, Medical Office, Medical Office Administration, Medical Terminology, Multitasking, Order Processing, Organizational Skills, Presentation/Verbal Skills, Procedure Development, Telephone Skills

LOCATION

Seattle, WA

POSTED

15 days ago

Description We are looking for a Customer Service Representative to support daily front-line operations in an ambulatory clinic in Seattle, Washington. This Long-term Contract position is ideal for someone who enjoys helping patients, managing high-volume communication, and keeping appointment workflows organized. The person in this role will create a welcoming experience for patients while coordinating administrative tasks that contribute to efficient, safe, and responsive care. Responsibilities: - Respond to incoming patient calls promptly, provide clear assistance, and direct inquiries to the appropriate clinical or administrative contacts. - Arrange, confirm, and adjust appointments while maintaining accurate daily schedules for providers and clinic operations. - Welcome patients during visits, guide them through check-in and rooming activities, and help ensure a respectful and comfortable experience. - Enter and update service-related information with accuracy, including order details and other required documentation. - Support clinic revenue-related processes by collecting and processing payments in accordance with established procedures. - Share test result information as directed and address routine patient questions with professionalism, empathy, and discretion. - Coordinate with physicians, managers, and support staff to keep patient flow organized and resolve scheduling or service issues efficiently. - Place outbound calls when needed for appointment follow-up, scheduling updates, reminders, or additional patient support. Requirements - High school diploma or equivalent required. - At least six months of experience in customer service, a medical office, or a related healthcare setting; an associate degree may be considered in place of experience. - Strong verbal communication skills with the ability to interact effectively with patients, providers, managers, and clinic staff. - Demonstrated ability to stay organized, manage multiple tasks, and maintain attention to detail in a busy environment. - Detail-oriented, positive, and service-focused approach to patient and team interactions. - Ability to work independently and make sound decisions with limited day-to-day supervision. - Comfortable handling inbound and outbound calls, customer service tasks, and order entry responsibilities. - Familiarity with medical terminology is preferred. TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

About the Company

Robert Half

INDUSTRY

Other/Not Classified

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