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Client Services Jobs in Seattle, WA

Customer Service Representative

Insight Global

Seattle, WA

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JOB DETAILS
SALARY
$20–$24 Per Hour
SKILLS
Administrative Skills, Call Centers, Call Volume, Communication Skills, Copy Writing, Customer Escalations, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Entry, Detail Oriented, Onboarding, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Scripting (Scripting Languages), User Documentation, Writing Skills
LOCATION
Seattle, WA
POSTED
30+ days ago
Job Description About the Role: Recology King County is expanding its service area after winning the contract for the city of Redmond, WA, and we're looking for four proactive Customer Service Representatives to support this transition. This is a great opportunity to be part of a dynamic team helping ensure a smooth onboarding experience for our new commercial customers. Key Responsibilities: - Outbound Customer Contact: Make proactive, scripted calls to businesses to verify and update service information. - Email Support: Monitor and respond to a high volume of customer emails with professionalism and accuracy. - Data Verification: Ensure customer records are accurate and up to date in our system. - Scripted Interactions: Use provided scripts to guide conversations and maintain consistency in messaging. - Light Customer Interaction: Handle only straightforward, non-escalated customer interactions-no complex issue resolution required. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements Required Skillset: - Previous experience in customer service, call centers, data entry or administrative support. - Strong communication skills, both written and verbal. - Comfortable with high-volume outbound calling. - Detail-oriented with excellent data entry and organizational skills. - Ability to follow scripts and procedures consistently. - Customer-focused mindset with a friendly and professional demeanor. Preferred Qualifications: - Familiarity with CRM systems or customer databases. - Pay Rate - $20-24/hr

About the Company

I

Insight Global

We are a staffing agency helping individuals find jobs and employers fill open positions.

Based in Atlanta, Insight Global is a premier provider of employment and staffing solutions to Fortune 1000 customers across the United States and Canada. We provide long-term contract, short-term contract, temporary-to-permanent, direct placement, and enhanced staffing services. Insight Global specializes in placing contract job seekers into Information Technology, Accounting and Finance, Engineering (non-IT), and Government jobs.

Since our inception in 2001, we have experienced unprecedented growth within our industry, rapidly expanding from an Atlanta-based start-up to one of the most successful staffing firms in America.

Our core staffing services are the backbone upon which Insight Global was founded and have driven our success. We cater our delivery approach and recruiting efforts to meet each client’s unique demands, ensuring that we deliver both maximum client value and the differentiated Insight Global experience.

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Other/Not Classified
EMPLOYEE BENEFITS
Paid Sick Days, Parking, Performance Bonus, Professional Development, 401K, Subsidized Commuting, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Transportation Allowance, Vehicle Allowance, Work From Home, Merchandise Discounts
FOUNDED
2001
WEBSITE
http://www.insightglobal.net

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