Sign upLog in

Customer Service Representative - Seattle, WA

iPostal1

Seattle, WA

Apply
JOB DETAILS
SALARY
$22–$24 Per Hour
SKILLS
Communication Skills, Customer Escalations, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Genetics, Mail Processing, Military, Online Chat, Presentation/Verbal Skills, Product Support, Requirements Management, Team Lead/Manager, Team Player, Telephone Skills, Work From Home, Writing Skills
LOCATION
Seattle, WA
POSTED
30+ days ago
We're i Postal1 and we're in growth mode! This is an exciting time to join our team. Headquartered in New York, we are an established, cutting edge leader in the digital mailbox industry. Full Time Customer Service Representative - Seattle, WA Seattle, Washington We're iPostal1 and we're in growth mode! This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry. Our customer base is quickly growing and we're looking for confident, upbeat, personable Customer Service professionals to support that growth in our Seattle, Washington location. There will be a two-week, paid training which starts on Day 1! To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you! The salary range for this role is $22.00 - $24.00 per hour. *Please note this is an in-office role. Remote work is not available. Responsibilities: + Answer inbound calls from customers in a prompt and professional manner + Identify the type of assistance needed + Ascertain level of assistance needed to resolve inquiry and escalate when appropriate + Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients + Manage customer expectations + Actively engage customers in on-line chat context + Assist customer tickets from the queue with general inquiries, product support, service recommendation, and basic sign-up issues in a diverse technology environment (via phone/email/chat) + Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc. + Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting Requirements: + Active listening skills + Results oriented + Strong work ethic + Excellent verbal and written communication skills + Previous experience in a customer service-oriented role + Proficient in navigating in a CRM and/or multiple software applications iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.

About the Company

i

iPostal1

INDUSTRY
Other/Not Classified

Resume Resources

Free Resume TemplatesFree Resume Builder