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Customer Service Representative

Sonata Bank

Sebree, KY

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JOB DETAILS
SKILLS
Banking Services, Communication Skills, Community Banking, Community Relations, Computer Skills, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Financial Transactions, High School Diploma, Interpersonal Skills, Maintenance Services, Online Banking, Operational Support, Regulatory Requirements, Resolve Customer Issues, Retail Banking, Team Player, Transaction Processing/Management
LOCATION
Sebree, KY
POSTED
2 days ago
Description

We are seeking a friendly, dependable, and community-minded Teller to join our local branch team. In this role, you will serve as a key point of contact for customers, helping with daily financial transactions while building trusted relationships through personalized service, accuracy, and professionalism. The ideal candidate is committed to delivering an excellent customer experience and supporting the values of a relationship-focused community bank.

Key Responsibilities
  • Process customer transactions accurately, including deposits, withdrawals, payments, transfers, and check cashing.
  • Balance and maintain cash drawer in accordance with branch procedures and security expectations.
  • Provide warm, personalized service by greeting customers, answering questions, and assisting with routine account needs.
  • Build strong customer relationships by recognizing needs and referring appropriate products or services to branch team members when beneficial.
  • Assist customers with debit card questions, online banking basics, and other everyday service requests.
  • Follow all bank policies, security procedures, confidentiality standards, and regulatory requirements.
  • Support branch operations, including opening and closing duties, maintaining work areas, and helping create a welcoming environment.
  • Represent the bank in a professional manner and support the branch's commitment to serving the local community.

Qualifications
  • High school diploma or equivalent required.
  • Previous customer service, cash handling, retail, or banking experience preferred.
  • Strong attention to detail, accuracy, and integrity in handling financial transactions.
  • Excellent communication and interpersonal skills with a customer-first attitude.
  • Ability to build rapport with customers and contribute to a relationship-focused branch culture.
  • Basic computer proficiency and ability to learn banking systems and branch procedures.
  • Reliable, professional, and able to work effectively in a team-oriented community banking environment.

About the Company

S

Sonata Bank

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