Customer Service Representative
The company
The Swatch Group is the worlds number one manufacturer of finished watches. With its 16 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components.
Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with a sophisticated boutiques under the name of Hour Passion. Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries.
Job description
Position purpose: The Swatch Group (U.S.) is currently looking for a qualified candidate in our After Sales Service Department to handle a variety of in-coming calls from our consumers. The Customer Service Representative is responsible for customer inquiries within the Watch Service Department, while properly processing watch repairs. This position is a first point of contact with customers and their concerns related to service and repair orders status.
Responsibilities:
Research and respond to customer inquiries in person, phone and e-mail.
Issue repair estimates and provide customer with repair process related information.
Review and update customer records on computerized data base, SAP system.
Maintain parts inventory and its replenishment.
Resolve problems through partnerships with appropriate parties/department heads.
Perform due diligence on customer inquiries through oral and written communication.
Research timepieces and parts in the SAP.
Assure the highest level of customer satisfaction including timely and adequate follow up process.
#SGUSC
Profile
Requirements:
Customer service approach
Attention to detail
Administration skills
Ability to work under pressure
Computer skills: SAP; MS Office
Flexibility
The Swatch Group is an equal opportunity employer that promotes diversity and is committed to environmental sustainability.
Professional requirements
Hours: Monday thru Friday 9:30am - 6:00pm, with overtime depending on the need of the business
Work environment: On- site
Benefits
Excellent medical, dental and vision insurance (eligible 1st of the month following 30 days, generous employer contribution)
Immediate participation in the 401(k) and 100% vested employer match after one year of employment
18 PTO days per year, 23 PTO after 5 years
7 days per year of extended paid time off for medical, parental and military leave
Holiday pay
Company paid life insurance and Long Term Disability
Voluntary Flexible Spending Account, Short Term Disability, Accident/Hospital Indemnity insurance
Employee product discount
Internal transfer and growth potential
$500 Employee Referral Bonus program
For more information please see https://transparency-in-coverage.uhc.com/
Contact
Paula Mahecha
Human Resources Generalist
E-Mail: paula.mahecha@swatchgroup.com