We are looking for a customer-focused, organized, and hands-on Customer Service Representative to help deliver an exceptional experience at a self-storage facility.
This is more than a front-desk role. You will be the face of the facility, helping customers through important life transitions while supporting sales, rentals, site standards, collections, security, and daily operations.
If you enjoy building relationships, staying busy, solving problems, and taking pride in a well-run property, this could be a great fit.
Welcome and support customers by phone, online, and in person
Follow a structured sales process to convert inquiries into rentals and identify upsell opportunities
Complete rental agreements, protection plans, discounts, payments, and account updates accurately
Build positive relationships with current and prospective customers
Respond to customer questions, concerns, and service issues professionally and promptly
Conduct regular facility walkthroughs to monitor unit availability, cleanliness, lighting, security cameras, and brand standards
Maintain accurate unit inventory and customer records
Process daily payments, collections, and business reconciliation
Support delinquency management, collection calls, and auction processes in accordance with company and legal requirements
Monitor local market activity and competitors to support pricing and sales strategies
Identify property improvement opportunities that enhance the customer experience and facility performance
Support a safe, secure, clean, and welcoming environment for customers and teammates
Previous experience in customer service, sales, retail, property management, hospitality, or a related field is an asset
Comfortable speaking with customers, handling objections, and closing sales
Strong organization, communication, and problem-solving skills
Detail-oriented approach to payments, records, inventory, and daily reconciliation
Ability to work independently while contributing positively to a team
Basic computer skills, including Microsoft Office
Flexibility to work weekends and occasional evenings as needed
Comfort handling sensitive conversations related to overdue accounts and collections professionally
Ability to successfully complete a criminal background check and motor vehicle record verification
Join a growing organization that is redefining the self-storage experience across North America. Our teams are at the heart of creating simple, accessible, and convenient solutions for customers while helping the communities we serve thrive.
We are guided by integrity, grit, customer focus, community, safety, and security. You will be empowered to bring ideas forward, grow your career, and make a meaningful impact every day.
Competitive compensation
Group benefits plan
401(k) matching program
Discretionary bonus program
Supportive leadership and team environment
Career growth with a rapidly expanding North American organization
Safety-first workplace culture
Apply today to join a team that is redefining the self-storage experience.