Customer Service Representative - Service BDC - Sunset Chevrolet

Sunset Automotive Group

Sarasota, FL

JOB DETAILS
SKILLS
Automotive Sales, Business Development, Call Centers, Communication Skills, Computer Skills, Customer Satisfaction, Customer Support/Service, English Language, Inside Sales, Interpersonal Skills, Market Surveys, Marketing, Multilingual, Multitasking, Online Chat, Organizational Skills, Presentation/Verbal Skills, Scripting (Scripting Languages), Spanish Language, Team Player, Telesales, Writing Skills
LOCATION
Sarasota, FL
POSTED
4 days ago

Sunset Automotive Group has an immediate openings for a motivated, bilingual team member in our Business Development Center. In this position, you will be responding to customers who contact us by phone, email, or online chat to answer questions and set appointments for our service center. You will also make outgoing calls to current clients to remind them they are due for service and get them scheduled.

Must be fluent in Spanish and English. Some experience with automotive service is preferred but not required. Previous success in a BDC Center or a related position such as a Call Center-Inside Sales-Customer Service-Marketing-Lead Conversion is required.

Successful candidates will have ability to multi-task, be a team player, have a pleasant personality and experience working with customers by email and over the phone. If you are a Customer Service Specialist looking to further your career with an established and respected automotive dealership organization, join our team at Sunset Chevrolet!

BDC Associate Duties

As an Automotive BDC Representative, outstanding customer service skills are required. In this position, you will:

  • Monitor and respond to internet and phone inquiries in Spanish and English
  • Determine each customer's vehicle service needs by active listening
  • Make outgoing calls to current clients for reminders and to set appointments
  • Learn, understand, and follow call and email scripts
  • Set, confirm, and follow up on appointments
  • Perform satisfaction surveys with customers
  • Other duties as required

BDC Associate Requirements

As an Automotive BDC Representative, you must embody Sunset Automotive Group's stellar community reputation of honesty, integrity and superior customer service. We are looking for enthusiastic individuals who enjoy working in a fast paced environment where every day brings new challenges. It is also important that you display excellent verbal and written communication and interpersonal skills.

The ideal BDC Representative will also have:

  • Bilingual in Spanish and English
  • Proven track record in BDC department or call center
  • Excellent customer service and communication skills
  • Ability to establish rapport and build relationships to ensure repeat customers
  • Strong multi-tasking and organization skills
  • Intermediate computer proficiency
  • Verifiable work history
  • Professional appearance and demeanor

Sunset Automotive Group Benefits

In addition to a great pay plan, full-time BDC Associates are eligible for the following benefits:

  • Medical, Dental, and Vision insurance
  • 401(k) retirement plan
  • Life and Disability insurance
  • Paid time off available to use after 6 months
  • Company-paid training
  • Employee discounts at all Sunset locations
  • And more!

If you are looking for a company where you will be appreciated and have opportunities to learn and advance, this is the place for you. Enjoy your job and the people you work with at Sunset Automotive Group!

About the Company

S

Sunset Automotive Group

“We are a family-owned business where honesty and integrity are two of our most important values.” – Mr. Geyer, President of Sunset Automotive Group

Sunset Automotive Group, established in 1979 with one new car dealership, has grown into southwest Florida's largest automotive dealership group with 17 new car brands in 14 locations in Sarasota and Manatee counties. We believe this is due to our unwavering commitment to honesty, integrity, and superior customer service. Despite our growth and success, we are locally owned and operated and maintain our family atmosphere and strong connection to our employees and our community.

As an employee of Sunset Automotive Group, you will enjoy the peace of mind and satisfaction that comes from working for a stable organization with a great reputation. In addition, your own professional growth is an important part of our continued success. Regardless of your level of expertise, we want to help you to become even better at what you do. Your hard work and professional dedication will be rewarded with competitive compensation. We also offer a full range of employee benefits including insurance, paid time off, company-paid training and advancement opportunities, employee discounts, and much more!

Sunset Automotive Group is located on the west coast of Florida, 50 miles south of Tampa Bay in the cities of Bradenton, Sarasota and Venice. We offer a professional work environment in a beautiful area of Florida with quality schools, a strong economy, and scenic Gulf Coast beaches - including the sugar-fine white sands of Siesta Key, ranked the #1 US Beach in 2011. Live and work where others vacation, 365 days a year! We welcome applications and resumes from any experienced automotive professional who wants to relocate to southwest Florida.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Automotive and Parts Mfg
FOUNDED
1979
WEBSITE
http://www.sunsetautogroup.com/