Customer Service Representative – Phone Ninja / ServiceTitan Jedi (Full-Time)
Tony LaMartina Plumbing Company – St. Louis, MO
$18–$24 an hour + Bonus | Full-Time | In-Person
Are you a phone-answering pro with aknack for making people smile — even when their toilet isn't?
Join the team at Tony LaMartina Plumbing Company, a family-owned business with over four generations of service in St. Louis. We're growing fast and looking for a dependable, friendly, and organized Customer Service Representative (CSR) to help us continue delivering 5-star service.
If you love structured workdays, solving problems, and talking to customers who just want someone who gets it — we want to meet you. Bonus points if you already know ServiceTitan (our software of choice), but we'll train the right person with the right attitude.
Schedule:
• Full-time: Monday–Friday
• 7:45 AM – 4:00 PM
• No weekends, no nights, and no surprises. Just a solid, reliable schedule.
Compensation & Benefits:
• $18–$24 per hour (based on experience and skills) ... and weekly BONUS!
• Paid holidays and paid time off
• Consistent hours in a friendly, supportive environment
• Training provided (especially if you're new to ServiceTitan)
• Fun team culture, occasional snacks, and the occasional dog visit (seriously)
Responsibilities:
• Answer incoming phone calls with professionalism and a positive attitude
• Schedule service appointments quickly and accurately in ServiceTitan
• Communicate with internal team members to keep jobs flowing smoothly
• Outbound calls to our members (they're the best!)
• Represent the brand with a customer-first mindset (yes, tone does matter)
Qualifications:
• Customer service experience required
• Experience with ServiceTitan is preferred (but not required — we'll train the right fit)
• Strong verbal and written communication skills
• Ability to stay organized and handle multiple priorities
• Professional, friendly, and reliable — someone who shows up on time and brings their A-game
• Comfortable using computers and modern office tools
Why Work Here?
• We're a family business trusted in St. Louis for over 4 generations
• We have over 1000 5-star Google reviews — our customers love us, and you will too
• We take plumbing seriously — but not ourselves
• You'll be part of a tight-knit team where your work truly matters
Ready to be the calm, confident voice on the other end of the line?
Apply now and help us deliver legendary customer experiences — one phone call at a time.