Customer Service Representative (ServiceTitan Experience a PLUS!)

Customer Service Representative – Phone Ninja / ServiceTitan Jedi (Full-Time)

Tony LaMartina Plumbing Company – St. Louis, MO

$18–$24 an hour + Bonus | Full-Time | In-Person

Are you a phone-answering pro with aknack for making people smile — even when their toilet isn't?

Join the team at Tony LaMartina Plumbing Company, a family-owned business with over four generations of service in St. Louis. We're growing fast and looking for a dependable, friendly, and organized Customer Service Representative (CSR) to help us continue delivering 5-star service.

If you love structured workdays, solving problems, and talking to customers who just want someone who gets it — we want to meet you. Bonus points if you already know ServiceTitan (our software of choice), but we'll train the right person with the right attitude.

Schedule:

• Full-time: Monday–Friday

• 7:45 AM – 4:00 PM

• No weekends, no nights, and no surprises. Just a solid, reliable schedule.

Compensation & Benefits:

• $18–$24 per hour (based on experience and skills) ... and weekly BONUS!

• Paid holidays and paid time off

• Consistent hours in a friendly, supportive environment

• Training provided (especially if you're new to ServiceTitan)

• Fun team culture, occasional snacks, and the occasional dog visit (seriously)

Responsibilities:

• Answer incoming phone calls with professionalism and a positive attitude

• Schedule service appointments quickly and accurately in ServiceTitan

• Communicate with internal team members to keep jobs flowing smoothly

• Outbound calls to our members (they're the best!)

• Represent the brand with a customer-first mindset (yes, tone does matter)

Qualifications:

• Customer service experience required

• Experience with ServiceTitan is preferred (but not required — we'll train the right fit)

• Strong verbal and written communication skills

• Ability to stay organized and handle multiple priorities

• Professional, friendly, and reliable — someone who shows up on time and brings their A-game

• Comfortable using computers and modern office tools

Why Work Here?

• We're a family business trusted in St. Louis for over 4 generations

• We have over 1000 5-star Google reviews — our customers love us, and you will too

• We take plumbing seriously — but not ourselves

• You'll be part of a tight-knit team where your work truly matters

Ready to be the calm, confident voice on the other end of the line?

Apply now and help us deliver legendary customer experiences — one phone call at a time.