Customer Service Representative

GFL ENVIRONMENTAL INC

SHEBOYGAN FALLS, WI

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JOB DETAILS

SALARY

SKILLS

Call Centers, Communication Skills, Computer Systems, Corporate Policies, Customer Support/Service, Data Entry, Depth Perception, Employee Assistance Plan, High School Diploma, Life Insurance, Pricing, Record Keeping, Sales, Time Management, Work From Home

LOCATION

SHEBOYGAN FALLS, WI

POSTED

3 days ago

JOB REQUIREMENTS: The Customer Service Representative will assist in
selling and promoting GFL's solid waste services to businesses and
industrial establishments by placing outgoing calls and handling
incoming customer calls and questions in a professional, courteous
manner. *REMOTE, WORK FROM HOME* Pay: $19/hour Benefits: 15
days of paid time off Competitive medical, dental, and vision plan
options Health Savings Account with employer match option Paid Parental
Leave 401(k) with an employer match up to 4% Supplemental health plans
through Aflac Employer paid basic life insurance Employee paid
short-term disability option Employer-paid long-term disability Mental
health support through Employee Assistance Program 7 paid holidays
annually Key Responsibilities: Provide excellent customer service and
professionalism to all customers via telephone, email, or via the web.
Communicate clearly and concisely with on-the-road employees to give
instructions and assistance. Answer incoming and make outgoing customer
telephone calls. Receive and resolve, within established guidelines,
customer questions and concerns. Monitor, resolve, document, and report
all customer complaints, and all customer problems relating to
operations and coordinate with sales. Track customer information and
concerns and enter data into database. Research and complete customer
refunds and submit for approval before being submitted to Accounts
Receivable for payment. Work with supervisors to ensure that all missed
stops and special pick ups are completed daily. Provide timely and
accurate information regarding missed stops or other customer concerns.
Generate call-in work orders for drivers Download, distribute and answer
all customer inquiries received via email. Process customer payments via
internet. Enter new subscription residential accounts into system.
Complete verification form, service agreement and pricing matrix on all
commercial accounts for changes, new and cancelled. Key all
new/cancelled accounts into Computer system and verify in system. Scan
all contracts into system and maintain records of them. Maintain a
positive attitude, and promote the GFL Environmental image by focusing
on cooperation, employee partnership and positive telephone and email
manners. Conform in all respects with applicable federal,
state/provincial and local laws, regulations, ordinances and other
orders and to all company policies, procedures and directives from
supervisors. Perform other duties and responsibilities as required or
requested by management. Requirements: High School Diploma or GED. One
(1) to Two (2) years customer service call center experience. Knowledge,
Skills and Abilities: Ability to implement solutions to general and
specific customer concerns. Ability to work in fast-paced environment,
meet time deadlines and perform under pressure. Possess good
organizational skills and record keeping skills. Possess ability to
speak and communicate effectively with customers and employees both
verbally and in writing. Proficient in Microsoft Outlook, Microsoft Word
and Excel. Good problem solving ability. Excellent data entry skills.
Physical/Mental Demands: Ability to stand, sit, walk, use hands and
fingers, talk and hear. Visual Requirements: include close vision,
distance vision, color vision, peripheral vision, depth perception, and
ability to adjust focus. We thank you for your interest. Only those
selected for an interview will be contacted. GFL is committed to equal
opportunity for all, without regard to race, religion, color, national
origin, citizenship, sex, sexual orientation, gender identity, age,
veteran status, disability, genetic information, or any other protected
characteristic. If y To view the full job description please use the
link below.
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjE3NDU5Ljg3NzBAd2FzdGVpbmR1c3RyaWVzY29tcC5hcGxpdHJhay5jb20
* APPLICATION INSTRUCTIONS: A ply Online:
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjE3NDU5Ljg3NzBAd2FzdGVpbmR1c3RyaWVzY29tcC5hcGxpdHJhay5jb20

About the Company

GFL ENVIRONMENTAL INC

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