Customer Service Representative - Single Billing Office

• Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.
• Receive incoming calls from patients/ insurance companies / attorneys and provide accurate satisfactory answers to their queries and concerns with a friendly, professional manner.
• Will assist walk-in patients with their queries and concerns and resolve in a timely manner.
• Responsible for resolving the problem or concern in a timely manner.
• CSR's work in a fast-paced environment and multitask on a variety of items. They must possess analytical skills. They will use a multitude of communication and resolution methods, up to and including phone, e-mail, internet and regular mail.
• CSR's must be able to explain payor items such as interpretation of payment remittances, professional charge processing and in and out of network benefits.
• Responsible for processing incoming credit card payments.
• Provide feedback to Management regarding any issues that are widespread so they can be resolved quickly.
• CSR's will adhere to all Corporate Compliance and HIPAA standards.
• Assists with any duties assigned by Management.

Work Schedule: 80 Hours bi-weekly

Qualifications /Training:

• Knowledge of Medical terminology preferred
• Computer knowledge preferred
• Strong communication skills, both written and verbal preferred

Licenses/Certifications/Registrations/Education:

• Minimum of a High School Diploma or Equivalent (GED) from an accredited school required

Founded in 1906, McLeod Health is a locally owned and managed, not for profit organization supported by the strength of more than 900 members on its medical staff and more than 2,900 licensed nurses. McLeod Health is also composed of approximately 15,000 team members and more than 90 physician practices throughout its 18-county service area. With seven hospitals, McLeod Health operates three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, Hospice and Home Health Services. The system currently has 988 licensed beds, including Hospice and Behavioral Health. The hospitals within McLeod Health include: McLeod Regional Medical Center, McLeod Health Dillon, McLeod Health Loris, McLeod Health Seacoast, McLeod Health Cheraw, McLeod Health Clarendon and McLeod Behavioral Health.