Customer Service Representative

Southgate, Michigan

30+ days ago

Job Description

Patient Support Specialist (CSR)

GoGoMeds is located at 525 Alexandria Pike Southgate, KY 41071 and is a leading provider of premium online pharmacy services. We are focused on providing our patients with seamless experience by leveraging technology within our pharmacy to deliver superior customer interactions and service. We’re motivators, go-getters, and we’re constantly seeking out ways to improve our customer experience, processes, and ourselves. If you’re ready to be a part of an organization that is rapidly growing and making an impact on the future of pharmacy, GoGoMeds has the right opportunity for you!

GoGoMeds is seeking experienced full-time Patient Support Specialist (CSR) to join our talented team.

Duties will include:

Receive, document and resolve patient inquiries via phone, email, and/or chat
Build lasting relationships with patients
Processing patient payments and resolve billing discrepancies
Support and train peers as needed
Comply with all state and federal laws
Other reasonable duties as assigned by manager
Work in multiple computer systems and support multiple platforms

Competencies Valued:

Display passion for and responsibility for the customer
Display a passion for what you do and a drive to improve
A strong drive to complete tasks and accomplish goals
Dependability, punctuality, and accountability
Strong multitasking, problem solving, and prioritizing skills
Strong stress and time management skills
Excellent verbal and written communication
Ability to speak and type simultaneously while using three or more computer programs
Strong empathy and active listening skills

Preferred Qualifications:

Bilingual a plus
Proficiency in Microsoft Office programs
At least 1 year of previous call center experience
Previous experience in a medical office/facility
Background in healthcare/ medical terminology

Required Qualifications:

High School Diploma
Kentucky Pharmacy Technician Certificate (required for employment and can be obtain prior to the first day of employment)
Must be available for Saturday shift rotation (every few weeks)

What’s in it for you:

Excellent Pay ($18 + hourly depending on experience)
Regular, daytime hours - Shifts scheduled in advance
Medical - PPO plan or HDHP with HSA card, Dental, Vision and Short-term disability
Paid Holidays and Vacation
Paid Basic Life Insurance
401K
Casual Dress

Numbers & Facts

Location	Southgate, Michigan
Website	https://www.gogomeds.com/GoGoClient/home

Skills

Call Centersunmatched
Computer Systemsunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Establish Prioritiesunmatched
Federal Laws and Regulationsunmatched
Go Programming Language (Golang)unmatched
Healthcareunmatched
High School Diplomaunmatched
Internet/Online Subscription Serviceunmatched
Medical Officeunmatched
Medical Terminologyunmatched
Microsoft Officeunmatched
Multilingualunmatched
Multiplatform/Cross-Platformunmatched
Multitaskingunmatched
Pharmacyunmatched
Preferred Provider Organization (PPO)unmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Reconciliationunmatched
State Laws and Regulationsunmatched
Time Managementunmatched
Writing Skillsunmatched

Level up your application

Professional resume templates

Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

Free resume templates

Free resume builder

Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

Free resume builder

Customer Service Representative

Job Description

Numbers & Facts

Skills

Level up your application

Professional resume templates

Free resume builder